Customer Experience Banker (Manistee, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation","Dispute resolution"]

Serve walk-in customers as a financial concierge, delivering excellent customer service while accurately handling transactions and balancing daily operations. Identify customer financial goals and proactively retain and grow consumer and business relationships through a disciplined sales process, follow-ups, outbound calling, and referral sourcing. Educate customers on consumer deposit products and guide them to other bank areas, while strictly following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker (Manistee, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve walk-in customers as a financial concierge, delivering excellent customer service while accurately handling transactions and balancing daily operations. Identify customer financial goals and proactively retain and grow consumer and business relationships through a disciplined sales process, follow-ups, outbound calling, and referral sourcing. Educate customers on consumer deposit products and guide them to other bank areas, while strictly following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Process customer transactions accurately and efficiently, balancing daily.
  • •Proactively identify opportunities to grow customer relationships via a disciplined sales process, follow-up program, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Follow all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Be able to understand and educate customers on consumer deposit products.
  • •Demonstrate sales, customer service, relationship management, banking, communication, and presentation acumen.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
  • •Preferred: 1+ year in customer service in banking/financial services or goal-driven retail sales.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentationDispute resolution
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn