Head of Retail Excellence, Operations & Communications Northern Europe (m/f/d) - Hamburg

Pandora Group
Hamburg
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 7+ yearsSkills: ["Project management","Organizational skills","Communication","Presentation skills","Stakeholder management","Analytical problem-solving","Cross-functional collaboration"]

Lead retail excellence across Northern Europe by strengthening operational foundations for Pandora’s retail business. Partner with Sales and HR to drive workforce planning, succession and talent development, and use sales analytics to improve KPIs and performance management. Own continuous retail process improvement and compliance governance, while planning major retail and sales events and delivering clear internal communications to align teams behind business priorities.

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Pandora Group
Pandora Group
52 minutes ago

Head of Retail Excellence, Operations & Communications Northern Europe (m/f/d) - Hamburg

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Last checked: 52 minutes agoStatus: Live

Job Summary

Lead retail excellence across Northern Europe by strengthening operational foundations for Pandora’s retail business. Partner with Sales and HR to drive workforce planning, succession and talent development, and use sales analytics to improve KPIs and performance management. Own continuous retail process improvement and compliance governance, while planning major retail and sales events and delivering clear internal communications to align teams behind business priorities.
Location: Hamburg
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead workforce planning and organizational effectiveness across Northern Europe in partnership with HR and Sales leadership.
  • •Own retail performance reporting, dashboards, and sales analytics; translate KPIs into actionable recommendations for business decisions.
  • •Drive continuous improvement of retail processes, tools, and ways of working to ensure consistent operational standards.
  • •Lead retail compliance governance across Northern Europe, monitoring risk indicators, audits, inventory losses, and compliance performance.
  • •Plan and execute major retail and sales events and develop internal communication strategies aligned to business priorities.

Pay and Benefits

Perks:Remote WorkHome OfficeGym MembershipPensionMeal Allowance

Key Requirements

  • •7+ years of experience in retail, retail operations, sales operations, retail excellence, or a comparable field.
  • •Proven track record leading cross-functional projects with measurable business impact in a fast-paced environment.
  • •Strong understanding of retail operations, performance management, and commercial drivers.
  • •Experience working with senior stakeholders and leadership teams in a complex retail environment.
  • •Excellent project management, communication, and stakeholder management skills with a strong analytical problem-solving mindset.
Experience:7+ yearsRetailSales operationsRetail operationsRetail excellence
Skills:Project managementOrganizational skillsCommunicationPresentation skillsStakeholder managementAnalytical problem-solvingCross-functional collaboration

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website