Thumbtack

7 months ago

Product Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive product quality initiatives by triaging bugs and validating user feedback to improve the Thumbtack experience. Stay current on product updates, respond to internal product inquiries via Slack and Salesforce, and turn bug/feedback data into insights that strengthen KPIs, guidelines, and processes. Own bug reports, metrics, audits, and special project deliverables, collaborating cross-functionally with Eng, Enablement, and Quality.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Stay well-versed in Thumbtack product updates to manage bugs and feedback effectively.
•Respond to internal product inquiries via designated Slack and Salesforce channels with timely, accurate support.
•Create and leverage data-driven insights to influence decisions and drive improvements within the function.
•Manage bug reports, feedback reports, metrics, data analyses, and quality audits; use insights to improve KPIs, guidelines, and processes.
•Coordinate special projects and collaborate cross-functionally with teams such as Eng, Enablement, and Quality to improve product performance and user experience.

Key Requirements

•Strong research, navigation, and investigative skills to gather relevant information.
•Experience with Salesforce, Coda, and Jira (or similar tools).
•Proficiency in Google Workspace (Forms, Sheets, Docs, Slides).
•Detail-oriented, process-driven approach focused on identifying inefficiencies and continuous improvement.
•Strong communication skills (verbal and written) and ability to solve problems and think critically.

Skills:Team collaborationCommunicationProblem-solvingCritical thinkingDetail-oriented

Tech Stack:SalesforceCodaJiraGoogle WorkspaceGoogle FormsGoogle SheetsGoogle DocsGoogle SlidesSlack

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

7 months ago

Product Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Stay well-versed in Thumbtack product updates to manage bugs and feedback effectively.
•Respond to internal product inquiries via designated Slack and Salesforce channels with timely, accurate support.
•Create and leverage data-driven insights to influence decisions and drive improvements within the function.
•Manage bug reports, feedback reports, metrics, data analyses, and quality audits; use insights to improve KPIs, guidelines, and processes.
•Coordinate special projects and collaborate cross-functionally with teams such as Eng, Enablement, and Quality to improve product performance and user experience.

Key Requirements

•Strong research, navigation, and investigative skills to gather relevant information.
•Experience with Salesforce, Coda, and Jira (or similar tools).
•Proficiency in Google Workspace (Forms, Sheets, Docs, Slides).
•Detail-oriented, process-driven approach focused on identifying inefficiencies and continuous improvement.
•Strong communication skills (verbal and written) and ability to solve problems and think critically.

Skills:Team collaborationCommunicationProblem-solvingCritical thinkingDetail-oriented

Tech Stack:SalesforceCodaJiraGoogle WorkspaceGoogle FormsGoogle SheetsGoogle DocsGoogle SlidesSlack

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn