Technical Operations Analyst

OpenAI
London
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Judgment","Discretion","Resilience","Communication","Cross-functional collaboration"]

Solve ambiguous, high-impact operational problems in OpenAI’s User Safety & Risk Operations team by turning signals into analyses, workflows, tools, and decision systems. Analyze large datasets to find patterns and data-quality gaps, build dashboards and monitoring/alerts, and automate recurring reporting. Support emerging-risk detection and cloud partnership safety monitoring using SQL and AI/LLM tools, translating findings into clear recommendations and durable handoffs.

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FursaFursa
OpenAI
OpenAI
3 days ago

Technical Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Solve ambiguous, high-impact operational problems in OpenAI’s User Safety & Risk Operations team by turning signals into analyses, workflows, tools, and decision systems. Analyze large datasets to find patterns and data-quality gaps, build dashboards and monitoring/alerts, and automate recurring reporting. Support emerging-risk detection and cloud partnership safety monitoring using SQL and AI/LLM tools, translating findings into clear recommendations and durable handoffs.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Independently scope ambiguous operational problems and emerging risks, turning them into analyses, workflows, tools, or decision systems.
  • •Analyze large, complex datasets to identify patterns, data-quality gaps, operational blind spots, and source-of-truth issues.
  • •Build and maintain dashboards, monitoring, alerts, recurring reporting, and workflow automations.
  • •Develop systems for detecting and assessing emerging risks, including classifier/evaluation/labeling and human-review feedback loops.
  • •Support major cloud deployments by validating data pipelines and safety signals, investigating anomalies, and improving operational monitoring and reporting/escalation.

Key Requirements

  • •5+ years of experience in technical operations, data analytics, trust and safety, risk operations, product operations, or a related field.
  • •Strong in SQL and comfortable working with unfamiliar datasets, schemas, joins, denominators, and data-quality issues.
  • •Built practical dashboards, tools, automations, or operating systems and owned them from scoping through adoption and maintenance.
  • •Can use AI and LLM tools to accelerate work while independently validating outputs and managing failure modes.
  • •Understands how to measure technical or operational systems (e.g., precision, recall, coverage, error analysis, QA, human review).
Experience:5+ yearsTrust and safetyRisk operationsData analyticsProduct operationsOperational measurement
Skills:JudgmentDiscretionResilienceCommunicationCross-functional collaboration
Tech Stack:SQLAILLMDashboardsMonitoringAlertsAutomationClassifiersEvaluationLabelingPythonNotebooks

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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