Customer Success Manager, Nordics

Suse
Sweden
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer strategy","Executive relationship management","Cross-functional leadership","Retention management","Commercial instincts"]

Own a Nordics portfolio of enterprise accounts and drive realized customer value across retention, adoption, and expansion. Co-create outcome-based Customer Success Plans, align stakeholders through executive touchpoints, and guide customers from deployment to measurable outcomes across Linux, cloud native, Edge, and AI solutions. Maintain renewal health and partner with Sales on growth, while translating customer health and adoption insights into feedback for product, services, and go-to-market teams.

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FursaFursa
Suse
Suse
1 day ago

Customer Success Manager, Nordics

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Job Summary

Own a Nordics portfolio of enterprise accounts and drive realized customer value across retention, adoption, and expansion. Co-create outcome-based Customer Success Plans, align stakeholders through executive touchpoints, and guide customers from deployment to measurable outcomes across Linux, cloud native, Edge, and AI solutions. Maintain renewal health and partner with Sales on growth, while translating customer health and adoption insights into feedback for product, services, and go-to-market teams.
Location: Sweden
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of enterprise accounts in the Nordics and be accountable for retention, adoption, and expansion.
  • •Shape success strategy with customers and co-create outcome-based Customer Success Plans with aligned goals.
  • •Guide customers from deployment to measurable value realization across the SUSE portfolio and communicate outcomes to leadership.
  • •Maintain renewal health and gross retention, and partner with Sales to convert delivered value into expansion.
  • •Orchestrate SUSE teams (Support, Consulting, Engineering, Training & Enablement) around customer priorities and feed customer insights into product and go-to-market teams.

Key Requirements

  • •Proven experience in a Customer Success or comparable (post)sales strategic role in the Nordics enterprise market.
  • •Based in Sweden with regular on-site presence for strategic customer engagements.
  • •Right to work in Sweden, and eligibility to obtain and maintain any security clearance required for public sector customer engagements.
  • •Fluent in English and Swedish (Finnish is a plus).
  • •Track record of driving retention and account growth through strong customer outcomes.
Experience:Enterprise softwareOpen sourceNordicsTelecom/network provider
Skills:Customer strategyExecutive relationship managementCross-functional leadershipRetention managementCommercial instincts
Languages:EnglishSwedishFinnish
Tech Stack:LinuxKubernetesCloud nativeEdgeAIOutcome-based customer success

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Security clearance

Company Brief

Suse
Provides enterprise-grade open source software and Linux-based solutions, including SUSE Linux Enterprise, edge and cloud-native technologies, and support services to businesses across industries.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Nuremberg, Germany
Founded: 1992
WebsiteLinkedIn