Technical Support Engineer II

Akamai Technologies
Tokyo
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Proactive problem-solving","Customer-focused attitude","Excellent communication","Interpersonal relationship building","Responsiveness"]

Join Akamai’s Micro-segmentation Support Team to investigate and resolve customer issues related to Guardicore Micro-segmentation and Zero Trust. You’ll act as the primary technical point of contact for enterprise customers, own problem resolution, collaborate with internal engineering teams, and analyze technical problems to propose prevention strategies. Build deep expertise in micro-segmentation and Zero Trust while supporting complex platform and product inquiries using enterprise-grade troubleshooting skills.

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Akamai Technologies
Akamai Technologies
1 week ago

Technical Support Engineer II

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Last checked: 11 hours agoStatus: Live

Job Summary

Join Akamai’s Micro-segmentation Support Team to investigate and resolve customer issues related to Guardicore Micro-segmentation and Zero Trust. You’ll act as the primary technical point of contact for enterprise customers, own problem resolution, collaborate with internal engineering teams, and analyze technical problems to propose prevention strategies. Build deep expertise in micro-segmentation and Zero Trust while supporting complex platform and product inquiries using enterprise-grade troubleshooting skills.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Lead investigations for Akamai Guardicore Micro-segmentation and Zero Trust for customers.
  • •Learn and build in-depth expertise in micro-segmentation and zero trust network security.
  • •Serve as primary point of contact for large enterprise customers for technical inquiries and issues.
  • •Own problem resolution and collaborate with internal teams to drive fixes.
  • •Analyze technical issues, propose solutions to prevent recurrence, and work closely with Engineering teams.

Key Requirements

  • •Extensive experience providing technical solutions and support for enterprise customers.
  • •Prior experience as an Escalation Engineer supporting Support engineers, R&D, and QA teams.
  • •Strong knowledge of Linux and Windows operating systems (mandatory).
  • •Knowledge of networking basics, virtualization, cloud technologies, and Kubernetes (K8S).
  • •Possess native Japanese competency with business-level English for written and spoken communication.
Skills:Proactive problem-solvingCustomer-focused attitudeExcellent communicationInterpersonal relationship buildingResponsiveness
Languages:JapaneseEnglish
Tech Stack:LinuxWindowsBasic NetworkingVirtualizationCloud TechnologiesKubernetesK8SElasticsearchMongoDBPostGreSQLDatabases

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn