Principal Program Manager

Zscaler
United States
Workplace: RemoteFull timeUSD 1 - 1Function: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Collaboration","Critical thinking","Data-driven decision-making","Risk management","Executive communication"]

Lead end-to-end strategic, multi-workstream Customer Success programs spanning planning through delivery enablement. Establish program charters, governance, success metrics/OKRs, and operating cadence across distributed Professional Services, Technical Success, and Support teams. Use data-driven analysis to diagnose program health, manage risks/dependencies, and drive executive-ready readouts. Partner with Director/VP/SVP stakeholders to remove blockers and reliably deliver organizational goals.

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FursaFursa
Zscaler
Zscaler
2 days ago

Principal Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end strategic, multi-workstream Customer Success programs spanning planning through delivery enablement. Establish program charters, governance, success metrics/OKRs, and operating cadence across distributed Professional Services, Technical Success, and Support teams. Use data-driven analysis to diagnose program health, manage risks/dependencies, and drive executive-ready readouts. Partner with Director/VP/SVP stakeholders to remove blockers and reliably deliver organizational goals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end strategic programs from planning to execution for complex multi-workstream Customer Success initiatives.
  • •Drive accountability across distributed teams by establishing program charters, success metrics, milestones, and governance frameworks through delivery enablement.
  • •Ensure clear ownership, timelines, and commitments across cross-functional teams to meet organizational goals.
  • •Diagnose program health using data-driven analysis, surface and manage risks, and recommend evidence-backed course corrections.
  • •Create and drive program charters, RACI, success metrics/OKRs, milestones, and executive readouts to keep decisions unblocked and progress visible.

Pay and Benefits

Salary: USD 1
Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •8+ years of experience in program management, business operations, Customer Success/Services operations, or related roles.
  • •Proven success leading complex, cross-functional, multi-workstream programs across multiple quarters from planning through execution and operational adoption.
  • •Ability to establish and run program governance (program charters, success metrics/KPIs, milestone plans, operating cadence, and risk/dependency management).
  • •Strong executive partnership experience supporting Director/VP/SVP stakeholders with clear problem framing, tradeoffs, decision facilitation, and executive-ready reporting.
  • •Analytical rigor using data to assess program health and recommend evidence-based course corrections.
Experience:8+ yearsSaaSCustomer SuccessProfessional Services
Skills:CollaborationCritical thinkingData-driven decision-makingRisk managementExecutive communication
Certifications:PMPPgMPProsci
Languages:English
Tech Stack:AI/MLAI-driven solutions

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn