Service Advisor - Clearwater Toyota

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 50,000 - 150,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service orientation","Attention to detail","Safety awareness","Compliance mindset"]

Schedule service appointments and greet customers while collecting the right customer and vehicle information before arrival. Provide accurate written labor and parts estimates, set and manage promised repair times, and update customers throughout the day with any changes. Coordinate test drives or refer to the technician, maintain customer satisfaction targets, advise on vehicle care, and ensure all work follows federal, state, local, and company safety policies and procedures.

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FursaFursa
Sonic Automotive
Sonic Automotive
3 days ago

Service Advisor - Clearwater Toyota

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Schedule service appointments and greet customers while collecting the right customer and vehicle information before arrival. Provide accurate written labor and parts estimates, set and manage promised repair times, and update customers throughout the day with any changes. Coordinate test drives or refer to the technician, maintain customer satisfaction targets, advise on vehicle care, and ensure all work follows federal, state, local, and company safety policies and procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.
  • •Greet customers in a timely, friendly manner.
  • •Provide complete and accurate written cost estimates for labor and parts, establish promised time, and obtain authorization before additional repairs.
  • •Check repair progress throughout the day and contact customers regarding estimate/promise time changes, explaining cost and time requirements in detail.
  • •Maintain customer satisfaction targets, advise customers on vehicle care in line with manufacturer specifications, and follow all safety policies and applicable regulations.

Pay and Benefits

Salary: USD 50,000 - 150,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid LeaveCar Purchase

Key Requirements

  • •High school diploma or the equivalent.
  • •Two years of experience in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Ability to read and comprehend instructions and information.
  • •All applicants must be authorized to work in the USA and be able to pass pre-employment testing (background checks, MVR, drug test, credit report) and have a valid driver license.
Experience:2+ yearsAutomotiveDealership
Education:High School
Skills:CommunicationCustomer service orientationAttention to detailSafety awarenessCompliance mindset
Licenses:Valid driver license
Certifications:ASE
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn