Customer Experience Banker - Solon, OH

Serve as a Financial Concierge for walk-in customers in a branch environment. Proactively identify customer financial goals, recommend appropriate deposit and banking products, and process transactions accurately while balancing daily. Drive retention and growth through a disciplined sales process, follow-up, outbound calling, and referral sourcing. Educate customers and connect them to other bank areas to deepen relationships while following all operational, security, risk, and regulatory policies.