Senior Support Engineer - Security Products

Fastly
Pune
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsSkills: ["Communication","Leadership","Problem-solving"]

Take ownership as the escalation point for the most complex security-related customer issues, providing deep technical expertise across Fastly’s Next-Gen WAF, Bot Management, and DDoS protections. You’ll bridge support and Product Engineering, build automation, replicate complex environments, and mentor junior engineers to raise the overall security product baseline.

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FursaFursa
Fastly
Fastly
3 months ago

Senior Support Engineer - Security Products

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Take ownership as the escalation point for the most complex security-related customer issues, providing deep technical expertise across Fastly’s Next-Gen WAF, Bot Management, and DDoS protections. You’ll bridge support and Product Engineering, build automation, replicate complex environments, and mentor junior engineers to raise the overall security product baseline.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Security Suite Subject Matter Expertise: Drive deep technical support, implementation guidance, and configuration optimization for the full Fastly security product suite: Next-Gen WAF (On-Prem, Edge, Cloud), Bot Management, and product-level DDoS Protection features.
  • •Strategic Escalation Governance: Act as the final technical gateway before security-related cases are escalated to Product Engineering. Ensure all standard mitigation measures have been exhausted, adherence to the 'No reply in 3 days' protocol is enforced, and high-quality handoffs are maintained.
  • •Definitive Issue Resolution & Deep Debugging: Own the most complex, ambiguous T2/T3 customer issues. Troubleshoot and reproduce complex customer environments and configurations in a test lab setting for detailed troubleshooting. Collaborate with Product and Core Engineering teams to surface bugs, contribute to documentation, and improve product reliability.
  • •Tooling & Automation: Identify operational bottlenecks within the SPS team. Build internal tooling, scripts, and automation (using Python, Go, Node.js, or Rust) to improve diagnostic efficiency, clear log noise, and reduce time-to-resolution for security incidents.
  • •Product Feedback Loop & Customer Insights: Aggregate technical feedback from the support floor. Identify tooling gaps or friction points within the Fastly Control Panel and translate complex technical problems into actionable data for the Security Product teams.

Key Requirements

  • •6-8+ years in IT technical support, DevOps, Systems Engineering, or Tier-3 escalation with a focus on cybersecurity and application security.
  • •Experience installing, administering, and troubleshooting web server platforms (Apache, NGINX, IIS) across Linux and Windows.
  • •Strong scripting and automation skills (Python, UNIX Shell, PowerShell, Node.js, or Rust; Go is a plus).
  • •Deep knowledge of core internet technologies (HTTP/HTTPS, DNS, TLS, TCP/IP) and debugging security software.
  • •Familiarity with container technologies (Docker, Kubernetes) used to spin up test environments.
Experience:6-8 yearsCybersecuritySecurityDevOpsSystems Engineering
Skills:CommunicationLeadershipProblem-solving
Languages:English
Tech Stack:PythonGoNode.jsRustDockerKubernetesApacheNGINXIISHTTPTLSDNSLinuxWindowsUNIX ShellPowerShell

Company Brief

Fastly
Provides an edge cloud platform and content delivery network (CDN) that enables fast, secure, and scalable delivery of web and streaming content, APIs, and applications with real-time configurability and observability.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn