Customer Assistance Representative Full Time (Miami, FL, US)

American Airlines Group
Miami
Workplace: OnsiteFull timeUSD 16.58 - 16.58 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Attention to safety","Team coordination"]

Interact with customers in the airport, greeting them and monitoring ticket counter areas for compliance with safety procedures. Assist with kiosk check-in and baggage processing, including troubleshooting kiosk technology issues and communicating with IT when deeper servicing is needed. Verify carry-on and travel documents for international trips, help process checked baggage, provide directions and gate information, and support passengers such as unaccompanied minors and non-ambulatory travelers.

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FursaFursa
American Airlines Group
American Airlines Group
2 days ago

Customer Assistance Representative Full Time (Miami, FL, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Interact with customers in the airport, greeting them and monitoring ticket counter areas for compliance with safety procedures. Assist with kiosk check-in and baggage processing, including troubleshooting kiosk technology issues and communicating with IT when deeper servicing is needed. Verify carry-on and travel documents for international trips, help process checked baggage, provide directions and gate information, and support passengers such as unaccompanied minors and non-ambulatory travelers.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers on arrival and monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts.
  • •Troubleshoot kiosk technology issues and communicate with IT when additional servicing is required.
  • •Verify carry-on baggage and travel documents for international travel using the Timatic database, and perform document clearance and verification at kiosks.
  • •Support checked baggage processing and passenger assistance activities such as unaccompanied minors, non-ambulatory customers, and providing gate information and directions.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVisionPrescription401kFlexible SpendingPet InsuranceEmployee Assistance

Key Requirements

  • •Have a high school diploma or GED (or international equivalent).
  • •Be 18 years of age or older and be able to read, write, and fluently speak and understand English.
  • •Be authorized to work in the U.S., and complete a pre-employment drug screen and comprehensive background check and/or fingerprinting.
  • •Fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
  • •Have a valid driver’s license as required by local authorities; bilingual language skills may be required in some locations.
Education:High School
Skills:Customer serviceCommunicationProblem-solvingAttention to safetyTeam coordination
Licenses:Driver’s license
Languages:English
Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn