Representative, Workforce Administration (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Prioritization","Attention to detail","Organizational skills","Communication","Interpersonal skills","Confidentiality"]

Provide administrative support within the Workforce Administration team in a busy contact center, handling payroll coding, timekeeping, and timesheet auditing for team members. Monitor and process state-specific leaves and coordinate FMLA coding requests with proper HR system documentation. Serve as a resource for leave policies and payroll adjustments, ensuring compliance with contractual provisions and accurate operational administration. Support communication via phone, email, IVR, chats, and video calls.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Representative, Workforce Administration (Fort Worth, TX, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide administrative support within the Workforce Administration team in a busy contact center, handling payroll coding, timekeeping, and timesheet auditing for team members. Monitor and process state-specific leaves and coordinate FMLA coding requests with proper HR system documentation. Serve as a resource for leave policies and payroll adjustments, ensuring compliance with contractual provisions and accurate operational administration. Support communication via phone, email, IVR, chats, and video calls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Maintain in-depth understanding of payroll coding across systems including Workbrain, Mytime, Aspect, and Absence Tracker.
  • •Manage timekeeping processes and coding, ensuring accurate entry and auditing of timesheets.
  • •Process and monitor state-specific leaves and coordinates FMLA coding requests, ensuring proper documentation and timely HR system updates.
  • •Serve as a resource to team members and leaders on leave policies, payroll adjustments, and coding requirements for compliance.
  • •Provide service through phone, email, IVR, chats, and video calls, and support other administrative activities as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED equivalency.
  • •1 year of administration experience or equivalent.
  • •Minimum of 3 years experience in an office or call center setting.
  • •Ability to prioritize work, be detail-oriented, and meet deadlines in a fast-paced environment.
  • •Knowledge of policies, procedures, and corporate structure, with effective verbal and written communication.
Experience:Call centerOffice administration
Education:High School
Skills:Customer servicePrioritizationAttention to detailOrganizational skillsCommunicationInterpersonal skillsConfidentiality
Tech Stack:WorkbrainMytimeAspectAbsence TrackerMS OfficeWordExcelPowerPointCopilotIVRVideo callsChat

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn