Etihad Aviation Group

1 day ago

Staff Travel Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead and manage end-to-end staff travel operations in a contact centre environment, handling duty travel, compassionate travel, concessions, and general enquiries via calls, emails, and digital channels. Own service delivery performance and SLAs, lead and develop the operations team, manage budgets and cost control, coordinate with external travel vendors, and ensure compliance with company policy. Track KPIs, drive continuous process improvement, and align with HR, Finance, Recruitment, Revenue Management, and vendors.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead daily staff travel operations across calls, emails, and requests to ensure efficient case handling and continuity.
•Ensure response, resolution, and quality KPIs/SLAs are achieved for all staff travel enquiries and bookings.
•Manage and develop the operations team to drive productivity, engagement, and service excellence.
•Oversee accurate handling of duty, compassionate, and other travel requests in line with policy.
•Own budget accountability, invoice validation/reconciliation, vendor coordination, and compliance with governance requirements.

Key Requirements

•Bachelor’s degree required and 3–5 years of proven experience in a people leadership role.
•7–10 years of experience in service operations, contact centre, or shared services environments.
•Prior experience in travel operations or airline staff travel is preferred.
•Demonstrated exposure to vendor coordination and basic financial processes.
•Ability to ensure compliance with staff travel policies and documentation standards.

Experience:7-10 yearsContact centerShared servicesTravel operationsAirlines

Education:Bachelor's

Skills:LeadershipService deliveryStakeholder managementProcess improvementFinancial control

Languages:English (UK)

Company Brief

Etihad Aviation Group

Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Etihad Aviation Group

1 day ago

Staff Travel Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead daily staff travel operations across calls, emails, and requests to ensure efficient case handling and continuity.
•Ensure response, resolution, and quality KPIs/SLAs are achieved for all staff travel enquiries and bookings.
•Manage and develop the operations team to drive productivity, engagement, and service excellence.
•Oversee accurate handling of duty, compassionate, and other travel requests in line with policy.
•Own budget accountability, invoice validation/reconciliation, vendor coordination, and compliance with governance requirements.

Key Requirements

•Bachelor’s degree required and 3–5 years of proven experience in a people leadership role.
•7–10 years of experience in service operations, contact centre, or shared services environments.
•Prior experience in travel operations or airline staff travel is preferred.
•Demonstrated exposure to vendor coordination and basic financial processes.
•Ability to ensure compliance with staff travel policies and documentation standards.

Experience:7-10 yearsContact centerShared servicesTravel operationsAirlines

Education:Bachelor's

Skills:LeadershipService deliveryStakeholder managementProcess improvementFinancial control

Languages:English (UK)

Company Brief

Etihad Aviation Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor