Customer Support Specialist

Provide superior technical support and troubleshooting for customers using the OPENLANE platform. Identify and resolve technical and end-user application issues, educate customers on best practices, and support continuous product improvements. Document research and customer interactions in Salesforce (CRM), ensure quality of resolution, and escalate complex issues. Serve as a subject matter expert for training material development while working with the Customer Service Manager to support internal and external customers.