Smartly

1 month ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Lead overseeing a sub-team of CS Managers/Associates, driving region revenue, product adoption, and customer experience. You will mentor teammates, own sub-team performance and HR activities, collaborate across teams, and act as trusted advisor to enterprise clients while reducing churn and expanding services.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and run a sub-team of Customer Success Managers and/or Associates in the region to help them reach their potential.
•Mentor sub-team members and manage their day-to-day output and engagement.
•Own the sub-team revenue, feature adoption, NPS, expansion (where a CP is not allocated), product feedback, customer experience, onboarding and collaboration with other teams.
•Coordinate key new customer onboarding.
•Manage line-level tasks such as annual reviews, salary rounds and HR/People topics supported by the Head of Region.

Pay and Benefits

Perks:Health Insurance401kEquityRemote WorkLearning Budget

Key Requirements

•A proven track record in Customer Success and/or Sales.
•The desire to lead people and help them succeed.
•Phenomenal understanding of the Smartly product and services.
•Excellent knowledge of the digital marketing and paid social landscape.
•Strong communication and interpersonal skills.

Experience:AdvertisingDigital marketing

Skills:CommunicationLeadershipInterpersonal skillsCustomer successRelationship management

Languages:English

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

1 month ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and run a sub-team of Customer Success Managers and/or Associates in the region to help them reach their potential.
•Mentor sub-team members and manage their day-to-day output and engagement.
•Own the sub-team revenue, feature adoption, NPS, expansion (where a CP is not allocated), product feedback, customer experience, onboarding and collaboration with other teams.
•Coordinate key new customer onboarding.
•Manage line-level tasks such as annual reviews, salary rounds and HR/People topics supported by the Head of Region.

Pay and Benefits

Perks:Health Insurance401kEquityRemote WorkLearning Budget

Key Requirements

•A proven track record in Customer Success and/or Sales.
•The desire to lead people and help them succeed.
•Phenomenal understanding of the Smartly product and services.
•Excellent knowledge of the digital marketing and paid social landscape.
•Strong communication and interpersonal skills.

Experience:AdvertisingDigital marketing

Skills:CommunicationLeadershipInterpersonal skillsCustomer successRelationship management

Languages:English

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn