Helpdesk Senior Associate

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Troubleshooting","Independent work"]

Provide IT service desk support to end-users by guiding them on IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while identifying opportunities for process and technology improvements. Troubleshoot hardware/software issues across Windows 10, macOS, iOS, Android, and Google/Microsoft environments in a 24/7 rotational onsite setup.

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FursaFursa
NTT
NTT
1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users by guiding them on IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while identifying opportunities for process and technology improvements. Troubleshoot hardware/software issues across Windows 10, macOS, iOS, Android, and Google/Microsoft environments in a 24/7 rotational onsite setup.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support end-user onboarding activities for IT.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Identify opportunities for process and technology improvements and learn additional IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service and ability to work well with others.
  • •Strong troubleshooting skills, including bug-finding and resolution.
  • •Comfortable working independently within a diverse global team.
  • •IT troubleshooting knowledge across Windows 10, macOS, iOS, Android, Google Suite and Microsoft environments.
Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work
Languages:English
Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn