DoorDash US

1 day ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own and grow relationships with a portfolio of SMB restaurant partners on DoorDash, guiding strategic merchant conversations that improve long-term growth, profitability, and retention. Lead advanced business reviews, proactively adjust account plans, identify and mitigate risks, and recommend DoorDash products that drive expansion and efficiency. Influence cross-functionally by serving as a voice of the merchant and sharing best practices across Outside Account Management.

Location: Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and grow a portfolio of SMB restaurant partners, driving measurable growth, retention, and satisfaction.
•Lead advanced merchant strategy through high-impact business reviews on profitability and long-term success.
•Operate autonomously by proactively adjusting account plans and growth strategies as conditions evolve.
•Identify and mitigate risk by anticipating challenges early and implementing solutions to protect merchant health and performance.
•Drive expansion and optimization by recommending and selling DoorDash products and influencing cross-functional initiatives using merchant insights.

Pay and Benefits

Salary: USD 71,440 - 120,000 annually

Perks:401kPaid ParentalWellness StipendCommuter BenefitsPaid LeaveMedicalDentalVisionPaid HolidaysDisabilityLife InsuranceHealth Insurance

Key Requirements

•4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
•Proven track record driving measurable growth and retention across a majority of a book of business.
•Strong executive presence with the ability to influence without authority and deliver compelling presentations.
•Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
•Advanced analytical skills using tools such as Salesforce, Outreach, Tableau, or Sigma.

Experience:4+ yearsRestaurantHospitalityThird-party deliveryLogisticsSaaS marketplaces

Skills:Executive presenceStrategic judgmentAnalytical skillsCollaborationMentorship

Languages:English

Tech Stack:SalesforceOutreachTableauSigmaSpreadsheets

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

1 day ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and grow a portfolio of SMB restaurant partners, driving measurable growth, retention, and satisfaction.
•Lead advanced merchant strategy through high-impact business reviews on profitability and long-term success.
•Operate autonomously by proactively adjusting account plans and growth strategies as conditions evolve.
•Identify and mitigate risk by anticipating challenges early and implementing solutions to protect merchant health and performance.
•Drive expansion and optimization by recommending and selling DoorDash products and influencing cross-functional initiatives using merchant insights.

Pay and Benefits

Salary: USD 71,440 - 120,000 annually

Perks:401kPaid ParentalWellness StipendCommuter BenefitsPaid LeaveMedicalDentalVisionPaid HolidaysDisabilityLife InsuranceHealth Insurance

Key Requirements

•4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
•Proven track record driving measurable growth and retention across a majority of a book of business.
•Strong executive presence with the ability to influence without authority and deliver compelling presentations.
•Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
•Advanced analytical skills using tools such as Salesforce, Outreach, Tableau, or Sigma.

Experience:4+ yearsRestaurantHospitalityThird-party deliveryLogisticsSaaS marketplaces

Skills:Executive presenceStrategic judgmentAnalytical skillsCollaborationMentorship

Languages:English

Tech Stack:SalesforceOutreachTableauSigmaSpreadsheets

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn