Supervisor, Service Operations

Curri
United States
Workplace: OnsiteFull timeUSD 75,000 - 90,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Accountability","Performance management","Judgment","Communication","Process discipline","Customer-first mindset","Operational thinking"]

Lead frontline service execution by coaching and developing Service Representatives and Specialists while ensuring live queue coverage and shift adherence to service level commitments. Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment in high-volume, high-severity scenarios. Create and maintain Standard Operating Procedures (SOPs), identify operational gaps and inefficiencies, and partner cross-functionally to implement scalable, long-term improvements as the service organization scales.

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FursaFursa
Curri
Curri
2 days ago

Supervisor, Service Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead frontline service execution by coaching and developing Service Representatives and Specialists while ensuring live queue coverage and shift adherence to service level commitments. Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment in high-volume, high-severity scenarios. Create and maintain Standard Operating Procedures (SOPs), identify operational gaps and inefficiencies, and partner cross-functionally to implement scalable, long-term improvements as the service organization scales.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s.
  • •Own day-to-day service operations including live queue execution, shift coverage, and adherence to service level commitments.
  • •Act as primary escalation lead for complex deliveries and customer issues, delivering top-tier customer service under pressure.
  • •Develop, document, and maintain Standard Operating Procedures (SOPs) to ensure consistent training and alignment to current processes.
  • •Identify operational gaps, risks, and inefficiencies and partner cross-functionally to implement scalable, long-term solutions.

Pay and Benefits

Salary: USD 75,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Proven frontline people leadership experience with coaching, accountability, and performance management.
  • •Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments.
  • •Strong judgment and decision-making skills in fast-paced, high-pressure situations.
  • •Clear, direct communication skills to lead teams and coordinate cross-functionally.
  • •Strong process discipline to follow, improve, and reinforce SOPs.
Experience:LogisticsLast-mile deliveryDispatchCustomer service
Skills:CoachingAccountabilityPerformance managementJudgmentCommunicationProcess disciplineCustomer-first mindsetOperational thinking

Company Brief

Curri
On-demand logistics platform specializing in last-mile delivery of construction materials and supplies, connecting contractors, suppliers, and drivers to streamline rapid deliveries to job sites.
Industry: Last Mile Delivery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Phoenix, United States
Website