SPA & Health Club Manager

Kempinski
Jakarta
Workplace: OnsiteContractFunction: Administration & Executive AssistanceSkills: ["Communication","Leadership","Problem-solving","Team management"]

Lead the Spa & Health Club to ensure service excellence and consistent standards. Oversee team meetings, manage guest experience end-to-end, maximize bookings and service delivery through concierges and therapists, and review staff/guest feedback to drive improvements. Monitor facility and service standards, stay current on operational opportunities, handle guest inquiries and complaints, and ensure Health & Safety policies are implemented—while delivering profitability in line with brand procedures and values.

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Kempinski
Kempinski
6 hours ago

SPA & Health Club Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the Spa & Health Club to ensure service excellence and consistent standards. Oversee team meetings, manage guest experience end-to-end, maximize bookings and service delivery through concierges and therapists, and review staff/guest feedback to drive improvements. Monitor facility and service standards, stay current on operational opportunities, handle guest inquiries and complaints, and ensure Health & Safety policies are implemented—while delivering profitability in line with brand procedures and values.
Location: Jakarta
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee spa operations in line with relevant standards, brand core values, visions, and goals.
  • •Lead the Spa & Health Club team to deliver and exceed guest expectations and maximize profitability.
  • •Direct and contribute to meetings as necessary, and take responsibility for the full team performance.
  • •Ensure maximized booking and end-to-end service delivery of the guest journey by concierges and therapists.
  • •Handle guest problems, enquiries, and complaints, monitor facility and service standards, and ensure Health & Safety policies (cleanliness and hygiene) are implemented and tracked.

Key Requirements

Skills:CommunicationLeadershipProblem-solvingTeam management

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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