Alan

4 months ago

Operations Coordinator - Canadian Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

The Operations Coordinator will drive core insurance operations in Canada's market, owning processes from claims handling and benefits implementation to monitoring SLA metrics and monthly billing. They’ll collaborate with Engineering, Product and Care teams, drive continuous improvement, and help scale Alan’s Healthtech platform from 0 to 1 and beyond while ensuring delight for members and employers.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Operating all of our Insurance processes: Handling member claims, refining our understanding of complex cases, implementing new benefits plans, and leading automation efforts across the entire chain
•Owning the entire monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
•Managing the monthly billing process for all Alan Canada customers, including identifying the strategy to cover complex payroll cases
•Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
•Next to running and monitoring our operations, you’ll lead continuous improvement initiatives working with our product and care teams (+-20/30% of the time)

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning BudgetCommuter Benefits

Key Requirements

•2-3 years of experience in a fast paced environment (start-up and scale-ups where you have to wear multiple hats is preferred)
•Fully fluent in English (French is a plus not a requirement)
•You are a keen problem-solver with a dig deep mindset focused on member and customer satisfaction
•Highly organized with exceptional follow-up skills and strong attention to details
•Able to work and learn independently in a fast-paced environment

Experience:2-3 yearsHealthcareSaaSInsurance

Skills:Problem-solvingOrganizationAttention to detailIndependenceCommunication

Languages:EnglishFrench

Company Brief

Alan

Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Alan

4 months ago

Operations Coordinator - Canadian Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Operating all of our Insurance processes: Handling member claims, refining our understanding of complex cases, implementing new benefits plans, and leading automation efforts across the entire chain
•Owning the entire monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
•Managing the monthly billing process for all Alan Canada customers, including identifying the strategy to cover complex payroll cases
•Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
•Next to running and monitoring our operations, you’ll lead continuous improvement initiatives working with our product and care teams (+-20/30% of the time)

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning BudgetCommuter Benefits

Key Requirements

•2-3 years of experience in a fast paced environment (start-up and scale-ups where you have to wear multiple hats is preferred)
•Fully fluent in English (French is a plus not a requirement)
•You are a keen problem-solver with a dig deep mindset focused on member and customer satisfaction
•Highly organized with exceptional follow-up skills and strong attention to details
•Able to work and learn independently in a fast-paced environment

Experience:2-3 yearsHealthcareSaaSInsurance

Skills:Problem-solvingOrganizationAttention to detailIndependenceCommunication

Languages:EnglishFrench

Company Brief

Alan

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor