Head of Operations, EMEA

Nivoda
Amsterdam
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 12+ yearsSkills: ["Proactive","People-first leadership","Structured thinking","Data-driven problem solving","Clear communication"]

Lead fulfilment operations across the EMEA region, driving KPIs for speed, accuracy, and service levels across intake, QC, shipping, and returns. Set consistent standards and SLAs across NL, UK, and ZA hubs, manage carrier relationships, and use operational metrics to identify bottlenecks and improve throughput. Bridge cross-functional teams and develop a people-first culture while rolling out and optimizing fulfilment workflows and SOPs.

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FursaFursa
Nivoda
Nivoda
4 days ago

Head of Operations, EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead fulfilment operations across the EMEA region, driving KPIs for speed, accuracy, and service levels across intake, QC, shipping, and returns. Set consistent standards and SLAs across NL, UK, and ZA hubs, manage carrier relationships, and use operational metrics to identify bottlenecks and improve throughput. Bridge cross-functional teams and develop a people-first culture while rolling out and optimizing fulfilment workflows and SOPs.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Own EMEA hub logistics and fulfilment performance, including fulfilment KPIs across the NL hub and the wider network (speed, accuracy, service levels).
  • •Oversee end-to-end intake, QC, shipping, and returns performance at the NL hub and ensure adherence to service-level commitments.
  • •Set consistent standards, SLAs, and ways of working across NL, UK, and ZA; review weekly operational metrics and implement improvements.
  • •Manage carrier relationships (e.g., FedEx, UPS, Brinks) and maintain relationships with suppliers, runners, and regional partners.
  • •Lead and develop the team through regular check-ins and culture-building, while rolling out new fulfilment streams and improving workflows via SOPs and continuous improvement.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •12+ years in operations, fulfilment, or logistics-based office management.
  • •10+ years experience managing or leading teams.
  • •Demonstrated ability to execute and enforce daily operational workflows with strong operational judgment.
  • •Proficiency in Excel/Sheets and SQL, and the ability to translate data into insights and recommendations.
  • •Ability to investigate problems, identify root causes, and structure data-driven solutions (including using AI tools day-to-day).
Experience:12+ yearsOperationsFulfilmentLogisticsCarrier managementDiamondGemstoneLuxury goods
Skills:ProactivePeople-first leadershipStructured thinkingData-driven problem solvingClear communication
Tech Stack:ExcelGoogle SheetsSQLAI tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Nivoda
Nivoda is a B2B digital marketplace and supply‑chain platform for natural and lab‑grown diamonds, enabling jewellers and suppliers to source, reserve, track and manage inventory globally.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
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