Zipline

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Serve as the primary technical advisor for reseller and partner customers integrating the platform into their existing ecosystems. Lead technical discovery and onboarding, guide API implementations and best practices, and troubleshoot complex issues across authentication and integrations. Partner with Customer Success, Sales, Product, and Engineering to design integration solutions, escalate product enhancements, maintain integration documentation, and continuously improve API and workflow experiences to accelerate time-to-value.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary technical point of contact during customer onboarding and implementation.
•Lead technical discovery sessions, understand customer architecture, and recommend integration approaches and API implementation best practices.
•Investigate and resolve complex API, authentication, and integration issues, partnering with Engineering to identify root causes and communicate resolutions.
•Manage inbound technical inquiries via Jira, triage client-related requests, track time-to-response/time-to-close, and join customer calls when technical depth is required.
•Create and maintain integration documentation and educate customers/internal teams; analyze integration challenges and recommend improvements to APIs and workflows.

Pay and Benefits

Salary: GBP 80,080 - 100,100 annually

Perks:Paid LeaveLearning Budget

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.
•Demonstrated experience in a customer-facing technical role, including solution design, technical troubleshooting, implementation support, or customer enablement.
•Experience working in SaaS and/or HR Technology, Payroll, Workforce Management, or Enterprise Software environments.
•Cloud certifications (AWS, Azure, Google Cloud), API or integration platform certifications, or project management certifications.
•Advanced technical education or equivalent hands-on industry experience.

Experience:SaaSHR TechnologyPayrollWorkforce ManagementEnterprise Software

Education:Bachelor's

Skills:Customer-focusedCollaborationProblem-solvingCommunicationDocumentation

Certifications:AWSAzureGoogle CloudAPIIntegration platformProject management

Tech Stack:APIAuthenticationIntegrationJiraAWSAzureGoogle Cloud

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary technical point of contact during customer onboarding and implementation.
•Lead technical discovery sessions, understand customer architecture, and recommend integration approaches and API implementation best practices.
•Investigate and resolve complex API, authentication, and integration issues, partnering with Engineering to identify root causes and communicate resolutions.
•Manage inbound technical inquiries via Jira, triage client-related requests, track time-to-response/time-to-close, and join customer calls when technical depth is required.
•Create and maintain integration documentation and educate customers/internal teams; analyze integration challenges and recommend improvements to APIs and workflows.

Pay and Benefits

Salary: GBP 80,080 - 100,100 annually

Perks:Paid LeaveLearning Budget

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.
•Demonstrated experience in a customer-facing technical role, including solution design, technical troubleshooting, implementation support, or customer enablement.
•Experience working in SaaS and/or HR Technology, Payroll, Workforce Management, or Enterprise Software environments.
•Cloud certifications (AWS, Azure, Google Cloud), API or integration platform certifications, or project management certifications.
•Advanced technical education or equivalent hands-on industry experience.

Experience:SaaSHR TechnologyPayrollWorkforce ManagementEnterprise Software

Education:Bachelor's

Skills:Customer-focusedCollaborationProblem-solvingCommunicationDocumentation

Certifications:AWSAzureGoogle CloudAPIIntegration platformProject management

Tech Stack:APIAuthenticationIntegrationJiraAWSAzureGoogle Cloud

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website