NTT

3 months ago

Call Center Senior Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Handle complex, high-value sales calls while acting as a subject matter expert and floor support for agents. Coach and mentor team members, monitor call quality, and provide feedback to improve performance. Support onboarding and training, manage escalations and critical cases, and track team and individual performance using reporting and dashboards. Work night shifts aligned to North American time zones in a 100% office environment in Gurugram.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle complex and high-value sales calls.
•Act as SME and provide floor support to agents.
•Coach and mentor team members, including monitoring call quality and feedback.
•Assist in onboarding and training.
•Handle escalations/critical cases and support performance reporting and dashboards.

Key Requirements

•2–5 years in international BPO/sales.
•Strong sales experience (telecom/BPO preferred).
•Excellent communication skills.
•Ability to coach and mentor team members.
•Strong objection handling and multitasking under pressure.

Experience:2-5 yearsBPOSalesInternational BPO

Skills:CommunicationCoachingMentoringObjection handlingMultitaskingAbility to multitask under pressure

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT