Associate Manager, Customer Success - LATAM

Lead a team of Technical Success Managers to deliver high-touch technical support and technology configuration for Enterprise customers across LATAM. Own customer lifecycle outcomes—from onboarding through platform maturity—so clients achieve adoption, maturity, and retention. Build and mentor the team, manage capacity and forecasting, and take responsibility for renewing and growing customer accounts. Partner cross-functionally with Sales, Product, Engineering, and Professional Services to scale customer experience.