Customer Care Agent (Arabic Speaker)

The Independent Food Company
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer-focused","Problem-solving","Communication","Calm under pressure","Team coordination"]

Handle customer communications across calls, email, social media, Google Chat, and online reviews to deliver excellent service and resolve complaints. Manage customer orders and reservations, maintain Google listings and online platforms, and accurately record and categorize inquiries. Follow up on pending concerns until resolved, escalate complex issues, and support PR invites, events, VIP guests, and crisis situations. Meet department and individual KPIs while continuously improving the guest experience.

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FursaFursa
The Independent Food Company
The Independent Food Company
4 months ago

Customer Care Agent (Arabic Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Handle customer communications across calls, email, social media, Google Chat, and online reviews to deliver excellent service and resolve complaints. Manage customer orders and reservations, maintain Google listings and online platforms, and accurately record and categorize inquiries. Follow up on pending concerns until resolved, escalate complex issues, and support PR invites, events, VIP guests, and crisis situations. Meet department and individual KPIs while continuously improving the guest experience.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Handle incoming customer calls, inquiries, and complaints professionally.
  • •Make outbound calls for customer support, follow-ups, and feedback.
  • •Respond to emails, social media messages, Google Chat, and online reviews promptly.
  • •Maintain and update Google listings and online platforms; manage customer orders and reservations.
  • •Record and categorize inquiries/complaints, escalate complex issues, and follow up until resolution.

Key Requirements

  • •Be flexible to work shifts, weekends, public holidays, and overnight schedules.
  • •Previous contact center experience, preferably in the GCC.
  • •Fluent in Arabic and English, both spoken and written.
  • •Be organized, punctual, and able to multitask.
  • •Be tech-savvy and comfortable using digital platforms and online channels.
Experience:Contact centerGCC
Skills:Customer-focusedProblem-solvingCommunicationCalm under pressureTeam coordination
Languages:ArabicEnglish
Tech Stack:CallsEmailsSocial mediaGoogle ChatOnline reviewsGoogle listingsDigital platforms

Company Brief

The Independent Food Company
A UAE- and KSA-based hospitality group that creates and operates home-grown food concepts and restaurant brands (including SALT, Switch, Parker’s, Somewhere, Public, Kumo, and Shalwa) across the Middle East.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2009
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