Customer Care Agent (Arabic Speaker)

Handle customer communications across calls, email, social media, Google Chat, and online reviews to deliver excellent service and resolve complaints. Manage customer orders and reservations, maintain Google listings and online platforms, and accurately record and categorize inquiries. Follow up on pending concerns until resolved, escalate complex issues, and support PR invites, events, VIP guests, and crisis situations. Meet department and individual KPIs while continuously improving the guest experience.