Service Operations Manager - Key Accounts

Trane Technologies
United States
Workplace: RemoteFull timeUSD 117,673.33 - 189,800 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["People leadership","Coaching","Strategic planning","Risk management","Customer focus"]

Lead service operations for key accounts, overseeing service repairs, upgrades/enhancements, service agreements, and lifecycle connectivity. Own service coordination, ensure technicians are properly trained, manage risk, and drive compliance and SLA adherence. Partner with sales on timely agreement pricing and forecast monthly revenue. Manage and coach a team of service project managers, oversee budgets, improve customer-facing processes, and enable continuous improvement across the service organization.

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Trane Technologies
Trane Technologies
2 days ago

Service Operations Manager - Key Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead service operations for key accounts, overseeing service repairs, upgrades/enhancements, service agreements, and lifecycle connectivity. Own service coordination, ensure technicians are properly trained, manage risk, and drive compliance and SLA adherence. Partner with sales on timely agreement pricing and forecast monthly revenue. Manage and coach a team of service project managers, oversee budgets, improve customer-facing processes, and enable continuous improvement across the service organization.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide leadership for service repair, upgrades/enhancements, service agreements, and installation of new equipment for key accounts.
  • •Assist with P&L preparation, provide monthly revenue forecasting, and drive service agreement base and turnkey growth.
  • •Oversee service coordination to respond efficiently to customers, balance technician training/skills, and leverage national resources.
  • •Attract, coach, counsel, train, and develop service project managers; drive continuous improvement through performance management and technical training.
  • •Manage expense budgets for the service project manager team and ensure standard work processes, compliance, and SLAs are followed for key accounts.
Travel: Medium travel

Pay and Benefits

Salary: USD 117,673.33 - 189,800 annually
Perks:Health InsurancePaid Leave401kLearning BudgetFertility Coverage

Key Requirements

  • •5+ years of experience in HVAC or a related field with technical systems/equipment/skilled trades knowledge.
  • •3+ years of experience managing and coaching large teams and organizing work schedules.
  • •Project management experience to oversee and execute customer and startup requests.
  • •Tech-savvy with expertise in Microsoft applications; Salesforce experience is an asset.
  • •Valid driver’s license for at least 12 months with no major or frequent traffic violations.
Experience:5+ yearsHVAC
Skills:People leadershipCoachingStrategic planningRisk managementCustomer focus
Licenses:Driver’s license
Tech Stack:Microsoft applicationsSalesforce

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn