Technical Support Specialist

DP World
Charlotte
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: associatesSkills: ["Problem-solving","Communication","Organizational skills","Attention to detail","Confidentiality"]

Plan, execute, and oversee end-to-end technology support and site delivery for DP World regional locations. Maintain infrastructure and software standards through proactive maintenance, site audits, and technical documentation in the company IT knowledge base. Diagnose and troubleshoot basic and escalated issues using remote desktop and help desk tools, support networks/servers/OS, manage third-party applications, and provide onsite support for launches and refreshes with up to 30% travel.

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FursaFursa
DP World
DP World
3 days ago

Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Plan, execute, and oversee end-to-end technology support and site delivery for DP World regional locations. Maintain infrastructure and software standards through proactive maintenance, site audits, and technical documentation in the company IT knowledge base. Diagnose and troubleshoot basic and escalated issues using remote desktop and help desk tools, support networks/servers/OS, manage third-party applications, and provide onsite support for launches and refreshes with up to 30% travel.
Location: Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Maintain infrastructure and software standards for DP World regional locations and perform site audits as required.
  • •Perform proactive maintenance and management within team core platforms and develop/maintain technical knowledge of operational applications and IT processes.
  • •Document technical knowledge as notes and manuals in the IT knowledge base and create/update work instructions for new or modified tasks.
  • •Diagnose and troubleshoot basic and escalated technical issues using remote desktop applications and help desk software.
  • •Provide support for network systems and protocols, server hardware and operating systems; support third-party application management, package creation, and deployments; provide onsite support for launches/expansions/changes and server/network refreshes.
Travel: Medium travel

Key Requirements

  • •Associate's degree in Computer Science and/or a technical field.
  • •3+ years of experience in relevant technical support/desktop support/IT help desk roles.
  • •Proven experience troubleshooting and diagnosing technical issues, including escalated problems.
  • •Strong understanding of network systems and protocols and server hardware/operating systems.
  • •Experience with PowerShell and/or scripting languages; MS O365 Admin, SharePoint Administration, and Intune experience is a plus.
Experience:3+ years
Education:Associate's
Skills:Problem-solvingCommunicationOrganizational skillsAttention to detailConfidentiality
Tech Stack:Remote desktop applicationsHelp desk softwareNetwork systemsNetwork protocolsServer hardwareOperating systemsMS O365 AdminSharePoint AdministrationIntunePowerShellScripting languagesITKB

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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