Contact Centre Representative I (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle customer inquiries by phone, email, and real-time communications for credit cards and general banking services, including personal online wealth management and payments. Identify customer needs, recommend suitable products and services, and propose practical solutions to resolve issues. Deliver high-quality service while meeting customer expectations, supported by strong customer service mindset and clear communication.

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FursaFursa
HSBC
HSBC
19 hours ago

Contact Centre Representative I (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle customer inquiries by phone, email, and real-time communications for credit cards and general banking services, including personal online wealth management and payments. Identify customer needs, recommend suitable products and services, and propose practical solutions to resolve issues. Deliver high-quality service while meeting customer expectations, supported by strong customer service mindset and clear communication.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer customer inquiries about credit cards and general banking services via phone, email, and real-time communications.
  • •Support customers with personal online wealth management and payment-related matters.
  • •Identify customer needs and recommend appropriate products and services.
  • •Propose reasonable solutions based on each case to resolve customer issues.
  • •Provide high-quality service to ensure customer satisfaction.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent Cantonese, clear thinking, and strong communication and language expression skills.
  • •Good teamwork skills.
  • •Able to communicate and read/write in English to an acceptable level.
  • •Able to accept shift schedules (rotational shifts).
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn