GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in San Bernardino, resolving user and infrastructure issues across networks, servers, and end-user devices. Triage and resolve ServiceNow tickets, troubleshoot and maintain hardware/software, perform routine maintenance and OS patching via SCCM, and support remote telework users (VPN/Citrix). Support enterprise operations, handle asset inventory and device disposal, and assist with end-user support trends and training.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support and resolve technical problems submitted via the ServiceNow ticketing system.
•Coordinate and perform operation/maintenance activities for networks and servers, and troubleshoot to restore service.
•Install and manage operating system patches and upgrades via SCCM Software Center.
•Support remote telework/home users and ensure applications work over VPN and/or Citrix.
•Handle onsite cabling, enterprise support (including network/security operations), device encryption, asset inventory, and disposal preparation.

Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

•High school with 0-2 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role.

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:Microsoft Operating SystemsCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:En-us

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshMicrosoft Operating Systems

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support and resolve technical problems submitted via the ServiceNow ticketing system.
•Coordinate and perform operation/maintenance activities for networks and servers, and troubleshoot to restore service.
•Install and manage operating system patches and upgrades via SCCM Software Center.
•Support remote telework/home users and ensure applications work over VPN and/or Citrix.
•Handle onsite cabling, enterprise support (including network/security operations), device encryption, asset inventory, and disposal preparation.

Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

•High school with 0-2 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role.

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:Microsoft Operating SystemsCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:En-us

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshMicrosoft Operating Systems

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn