Multiverse

5 months ago

Enterprise Customer Value Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

The Client Value Partner serves as the primary driver of customer success, accountable for long-term retention, growth, and measurable ROI by aligning a client’s strategic objectives with Multiverse’s delivery capabilities. Owns end-to-end onboarding, launch execution, and ongoing value delivery while coordinating cross-functional teams and maintaining senior stakeholder relationships to transform programs into workforce transformation initiatives.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•End-to-End Onboarding: Serve as the central point of accountability during the implementation phase, project managing the transition from sales to live delivery.
•Launch Excellence: Coordinate internal stakeholders (Admissions, Delivery, Product) to ensure learners are enrolled and the program launches on schedule.
•Technical & Operational Set-up: Mitigate early-stage risks by ensuring customers are set up with the right infrastructure and expectations for long-term success.
•ROI Translation: Translate program data into executive-level outcomes that matter to senior stakeholders (e.g., productivity gains, AI/data maturity, or social mobility targets).
•Retention & Renewals: Proactively identify and mitigate risks to protect existing revenue streams.

Pay and Benefits

Perks:Time OffHealth InsuranceHybrid WorkWork-from-anywhere

Key Requirements

•You thrive as a single point of contact and accountability with ownership mentality.
•Strategic thinker capable of moving from high-level boardroom discussions to detailed project plans.
•Strong consultative approach; you advise clients on solving workforce challenges through Multiverse’s solutions.
•Excellent collaboration skills; you excel at rallying cross-functional teams to achieve client goals.
•Experience managing end-to-end program implementations, onboarding, and value realization for enterprise clients.

Experience:EdtechAiEducation

Skills:CommunicationStakeholder managementConsultative sellingProject managementCollaboration

Languages:English

Company Brief

Multiverse

Multiverse provides apprenticeship and upskilling programs combining human coaching with AI to train employees in data, tech and AI skills, partnering with large organisations to deliver on-the-job learning and career mobility.

Industry: Corporate Training

Company Size: Enterprise (1,001+ employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 2.9

Website LinkedIn Glassdoor

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Multiverse

5 months ago

Enterprise Customer Value Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•End-to-End Onboarding: Serve as the central point of accountability during the implementation phase, project managing the transition from sales to live delivery.
•Launch Excellence: Coordinate internal stakeholders (Admissions, Delivery, Product) to ensure learners are enrolled and the program launches on schedule.
•Technical & Operational Set-up: Mitigate early-stage risks by ensuring customers are set up with the right infrastructure and expectations for long-term success.
•ROI Translation: Translate program data into executive-level outcomes that matter to senior stakeholders (e.g., productivity gains, AI/data maturity, or social mobility targets).
•Retention & Renewals: Proactively identify and mitigate risks to protect existing revenue streams.

Pay and Benefits

Perks:Time OffHealth InsuranceHybrid WorkWork-from-anywhere

Key Requirements

•You thrive as a single point of contact and accountability with ownership mentality.
•Strategic thinker capable of moving from high-level boardroom discussions to detailed project plans.
•Strong consultative approach; you advise clients on solving workforce challenges through Multiverse’s solutions.
•Excellent collaboration skills; you excel at rallying cross-functional teams to achieve client goals.
•Experience managing end-to-end program implementations, onboarding, and value realization for enterprise clients.

Experience:EdtechAiEducation

Skills:CommunicationStakeholder managementConsultative sellingProject managementCollaboration

Languages:English

Company Brief

Multiverse

Industry: Corporate Training

Company Size: Enterprise (1,001+ employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 2.9

Website LinkedIn Glassdoor