Personal Banker Associate II - West Lansing

Fifth Third Bancorp
Lansing
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Consultative sales","Customer relationship building","Customer service","Risk awareness","Professional communication"]

Serve as a Retail Personal Banker II sales professional focused on consultative relationship building and sales development. Complete a 9-week onboarding and education program with rotations in Operations and Sales & Service, then use financial needs assessments to build customer profiles. Promote deposits, loans, and fee-based services, conduct outreach using approved marketing tools, cross-sell to existing customers, and support referrals with business partners while following policies, ethics, and risk procedures.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Personal Banker Associate II - West Lansing

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a Retail Personal Banker II sales professional focused on consultative relationship building and sales development. Complete a 9-week onboarding and education program with rotations in Operations and Sales & Service, then use financial needs assessments to build customer profiles. Promote deposits, loans, and fee-based services, conduct outreach using approved marketing tools, cross-sell to existing customers, and support referrals with business partners while following policies, ethics, and risk procedures.
Location: Lansing
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Complete a 9-week onboarding and education program and demonstrate skills for the Retail Personal Banker II role.
  • •Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
  • •Recommend appropriate retail consumer and small business solutions using Retail product knowledge and the value proposition.
  • •Proactively reach out to customers using CAMP and approved marketing tools, set appointments, and engage in outside sales activities.
  • •Meet customer experience and production goals, cross-sell, refer to business partners, and support sales/referral guidance for CSRs while following policies and confidentiality requirements.
Travel: Medium travel

Key Requirements

  • •College degree or work experience providing transferable skills, or a combination of education and experience.
  • •Ability to develop comfort with sales activities to acquire customers and cross-sell to established customers.
  • •Demonstrated ability to analyze credit and financial information using advanced math functions.
  • •Ability to professionally represent Fifth Third Bank through appearance and verbal/written communication.
  • •This position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.
Experience:Financial industry
Skills:Consultative salesCustomer relationship buildingCustomer serviceRisk awarenessProfessional communication
Certifications:S.A.F.E. Act registration (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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