Customer Strategy & Operations

Candid Health
Denver, San Francisco, New York
Workplace: OnsiteFull timeUSD 95,000 - 155,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 1-5 yearsSkills: ["Communication","Problem-solving","Collaboration","Analytical thinking","Data interpretation"]

Join the Customer Strategy & Operations team at Candid Health to own and optimize a portfolio of healthcare customers, drive revenue-cycle outcomes, and collaborate cross-functionally to design operational and product-driven solutions that reduce denials and speed up payments. You will analyze claims data, identify root causes, and influence metrics across RCM, support, product, design, and engineering in a fast-growing environment.

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Candid Health
Candid Health
6 months ago

Customer Strategy & Operations

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Last checked: 15 hours agoStatus: Live

Job Summary

Join the Customer Strategy & Operations team at Candid Health to own and optimize a portfolio of healthcare customers, drive revenue-cycle outcomes, and collaborate cross-functionally to design operational and product-driven solutions that reduce denials and speed up payments. You will analyze claims data, identify root causes, and influence metrics across RCM, support, product, design, and engineering in a fast-growing environment.
Location: Denver, San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of current customers and drive world-class revenue cycle outcomes by understanding challenges and workflow gaps.
  • •Analyze claims metrics and data to identify root causes and provide data-informed recommendations for solutions.
  • •Develop operational and product-oriented improvements, including workflow redesign and automation of manual tasks, to maximize value for customers.
  • •Collaborate with internal teams across RCM, Customer Support, Product, Design, and Engineering to solve high-value customer problems.
  • •Contribute to shaping the company culture and be part of building a standout workplace.

Pay and Benefits

Salary: USD 95,000 - 155,000 annually

Key Requirements

  • •1-5 years of experience in a relevant role
  • •Demonstrated track record of owning and driving key business outcomes on high-performing teams
  • •Ability to identify problems and design product features to address them, including rolling up sleeves to get work done
  • •Experience scaling processes and operations
  • •Clear and concise communication, written and in-person, with healthcare technology and/or healthcare financial services experience (optional)
Experience:1-5 yearsHealthcareHealthcare technology
Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingData interpretation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Candid Health
Candid Health is a virtual-first healthcare provider offering telehealth-based primary and urgent care services, connecting patients with clinicians for accessible preventive, chronic, and on-demand care while coordinating in-person services when needed.
Industry: Healthcare Providers
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