Premier Resident Engineer (PRE)-Riyadh Area

Extreme Networks
Riyadh
Workplace: HybridFull timeSAR 290,000 - 320,000Function: Administration & Executive AssistanceExperience: 8-10 yearsEducation: bachelorsSkills: ["Customer-first attitude","Interpersonal communication","Technical and business communication","Initiative-taking","Ability to work with little supervision"]

Provide white-glove, enhanced post-sale technical support to Extreme Networks Premier customers. Handle complex cases and first-line troubleshooting, escalate and guide customer 1st-level engineers, and coordinate with Extreme GTAC to drive diagnosis, resolution, and closure. Manage problem-resolution plans, proactively maintain and optimize customer Extreme environments, and support upgrades, health tuning, and technical guidance aligned to Extreme’s wireless, edge, campus, and cloud strategy.

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Extreme Networks
Extreme Networks
2 days ago

Premier Resident Engineer (PRE)-Riyadh Area

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide white-glove, enhanced post-sale technical support to Extreme Networks Premier customers. Handle complex cases and first-line troubleshooting, escalate and guide customer 1st-level engineers, and coordinate with Extreme GTAC to drive diagnosis, resolution, and closure. Manage problem-resolution plans, proactively maintain and optimize customer Extreme environments, and support upgrades, health tuning, and technical guidance aligned to Extreme’s wireless, edge, campus, and cloud strategy.
Location: Riyadh
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to Premier customers focused on wireless, edge, campus, and cloud products, including driving Premier services ability to support Extreme Cloud IQ.
  • •Handle cases and perform first-line troubleshooting, acting as escalation support for customer 1st-level engineers while coordinating with Extreme GTAC for situation control and resolution.
  • •Diagnose, troubleshoot, and resolve customer issues on Extreme equipment, including defining and executing problem-resolution plans and communicating closure/resolution to stakeholders.
  • •Proactively plan, maintain, tune, and optimize customers’ Extreme environments; support upgrades and technical training paths and certifications.
  • •Participate in weekly support meetings as needed, provide regular status reporting, and manage multiple concurrent tasks while using diagnostic aids and lab equipment as necessary.
Travel: Low travel

Pay and Benefits

Salary: SAR 290,000 - 320,000

Key Requirements

  • •Bachelor’s degree in a technical field or a Master’s in Computer Science, or equivalent work experience.
  • •8-10 years’ technical support experience with significant layer 1 through layer 7 troubleshooting, signaling, data analytics, and switching/routing exposure.
  • •Strong IP networking fundamentals, troubleshooting expertise, and the ability to teach others and grow broader team expertise.
  • •Experience with Cloud, Ethernet Fabrics, and Network Management, including Extreme technologies such as Fabric Connect (SPBm) and Fabric Engine (VOSS).
  • •Business-level English communication required; Arabic also preferred, with additional languages an advantage.
Experience:8-10 yearsTechnical supportNetworkingIP networkingCloud networking
Education:Bachelor's
Skills:Customer-first attitudeInterpersonal communicationTechnical and business communicationInitiative-takingAbility to work with little supervision
Certifications:CCNACCNPCCIEExtreme certification(s)
Languages:EnglishArabic
Tech Stack:IP protocolsRoutersSwitchesWireless technologyExtreme Fabric Connect (SPBm)Fabric Engine (VOSS)ExtremeCloud IQ Site EngineExtremeControlExtremeAnalyticsExtreme WirelessSwitch Engine (ExOS)ExtremeCloud IQExtreme Platform ONE

Company Brief

Extreme Networks
Provides wired and wireless network infrastructure, cloud-driven network management, and analytics for enterprises and service providers, delivering switching, routing, security, and access solutions.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1996
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn