Principal Engineer - Contact Center AI Transformation & Cloud Optimization

U.S. Bancorp
Texas, Minnesota
Workplace: OnsiteFull timeUSD 149,515 - 175,900 annuallyFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Executive communication","Cross-functional collaboration","Mentoring","Technical leadership","Engineering excellence"]

Shape the technology vision and architecture strategy for enterprise, AI-powered contact center and client engagement capabilities. Lead modernization efforts spanning Amazon Connect, conversational and agentic AI, intelligent routing, and self-service automation, and define reusable frameworks and engineering standards. Partner with engineering, product, operations, risk/compliance, and data teams to deliver secure, scalable, cost-effective outcomes, and translate roadmaps into executive-ready materials while mentoring technical leaders.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Principal Engineer - Contact Center AI Transformation & Cloud Optimization

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Shape the technology vision and architecture strategy for enterprise, AI-powered contact center and client engagement capabilities. Lead modernization efforts spanning Amazon Connect, conversational and agentic AI, intelligent routing, and self-service automation, and define reusable frameworks and engineering standards. Partner with engineering, product, operations, risk/compliance, and data teams to deliver secure, scalable, cost-effective outcomes, and translate roadmaps into executive-ready materials while mentoring technical leaders.
Location: Texas, Minnesota
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Manager level

Key Responsibilities

  • •Define and drive the technology vision, architecture strategy, and modernization roadmap for AI-powered contact center and client engagement capabilities.
  • •Lead architecture strategy for Amazon Connect, conversational/agentic AI capabilities, intelligent routing, self-service automation, and related client servicing technologies.
  • •Establish reference architectures, reusable frameworks, engineering standards, and governance models to support secure, scalable adoption.
  • •Partner cross-functionally (engineering, product, operations, risk, compliance, data, and business) to identify transformation opportunities and deliver enterprise outcomes.
  • •Mentor engineers and technical leaders, and build executive-ready roadmaps, investment recommendations, and business cases for modernization initiatives.

Pay and Benefits

Salary: USD 149,515 - 175,900 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveRetirementLong-term Disability

Key Requirements

  • •Bachelor's degree or equivalent work experience.
  • •8+ years of software engineering, architecture, or technology leadership experience.
  • •5+ years designing and implementing large-scale cloud-native platforms.
  • •Demonstrated success influencing enterprise technology strategy through technical leadership and executive engagement.
  • •Experience modernizing enterprise contact center platforms and omnichannel client engagement capabilities.
Experience:8+ years
Education:Bachelor's
Skills:Executive communicationCross-functional collaborationMentoringTechnical leadershipEngineering excellence
Tech Stack:Amazon ConnectConversational AIAgentic AILLMsRAGPrompt EngineeringAI orchestrationGenerative AIAgent AssistAWSBedrockLexContact LensAmazon QLambdaAPI GatewayDynamoDBKinesisMicroservicesAPI-first architectures

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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