Customer Experience Customer Success Specialist

Cisco
United States
Workplace: RemoteFull timeUSD 140,200 - 190,600 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Conflict resolution","Influencing/negotiating","Customer-facing advisory","Problem-solving","Prioritization"]

Serve as a Splunk expert to help area-aligned account teams drive customer value realization. Provide technical consulting and case-based support, including onboarding and enablement workshops, assessing account health and telemetry risk, and scoping technical action plans for adoption and renewal timelines. Collaborate with customer-facing teams and internal resources to address sophisticated technical challenges, research answers, and align stakeholders on measurable solution value.

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FursaFursa
Cisco
Cisco
13 hours ago

Customer Experience Customer Success Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a Splunk expert to help area-aligned account teams drive customer value realization. Provide technical consulting and case-based support, including onboarding and enablement workshops, assessing account health and telemetry risk, and scoping technical action plans for adoption and renewal timelines. Collaborate with customer-facing teams and internal resources to address sophisticated technical challenges, research answers, and align stakeholders on measurable solution value.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver Splunk-focused onboarding and enablement (workshops and mentorship) to achieve onboarding milestones.
  • •Support area-aligned Technical Success and Customer Success motions by assessing account health, including telemetry risk and renewal timelines.
  • •Provide technical action plans by scoping level of effort and addressing technical situations based on assessment.
  • •Lead strategic, case-based technical consulting requested by internal account teams or management (up to 90 days of assistance).
  • •Collaborate with internal resources and customer-facing teams to research, resolve issues proactively, and align stakeholders on tangible solution value.

Pay and Benefits

Salary: USD 140,200 - 190,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •3+ years administering and using Splunk Core (Enterprise/Cloud).
  • •Strong Splunk architecture and Splunk Core product feature experience, including data onboarding.
  • •Strong SPL (Search Processing Language) skills.
  • •Solid experience in technical consulting or big-data analytics.
  • •Splunk Core experience aligned to Enterprise and Cloud offerings.
Experience:3+ yearsBig-data analytics
Skills:Conflict resolutionInfluencing/negotiatingCustomer-facing advisoryProblem-solvingPrioritization
Certifications:Splunk Architect certification
Tech Stack:Splunk CoreSplunk EnterpriseSplunk CloudSPLSearch Processing LanguageBashJavaPython.NETEdge ProcessorIngest ProcessorDDAAFederated Search

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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