Web Conferencing Support Engineer (Puerto Rico)

RTX
Puerto Rico
Workplace: RemoteFull timeFunction: Product ManagementExperience: 2+ yearsSkills: []

Support and administer the Web Conferencing application as a Level 3 engineer for users across Raytheon, PWA, PWC, and Collins. Manage accounts and groups, enable or remove recording features, and create/update knowledge-based articles. Coordinate vendor management, test new functionality, and support release planning. Follow written work instructions (English only) while troubleshooting and servicing end-user needs.

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FursaFursa
RTX
RTX
4 days ago

Web Conferencing Support Engineer (Puerto Rico)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support and administer the Web Conferencing application as a Level 3 engineer for users across Raytheon, PWA, PWC, and Collins. Manage accounts and groups, enable or remove recording features, and create/update knowledge-based articles. Coordinate vendor management, test new functionality, and support release planning. Follow written work instructions (English only) while troubleshooting and servicing end-user needs.
Location: Puerto Rico
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide Level 3 support for the Web Conferencing application.
  • •Add/remove accounts and recording features and support end users across Raytheon, PWA, PWC, and Collins.
  • •Manage accounts/groups within the Web Conferencing platform.
  • •Create and modify knowledge-based articles.
  • •Support vendor management and testing of new functionality with release planning.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement

Key Requirements

  • •A university degree (or equivalent experience) with at least 2 years of relevant experience, or an advanced degree with at least 1 year of experience.
  • •Experience working with a help desk ticketing tool.
  • •Experience in a technical support role.
Experience:2+ years
Certifications:Microsoft Cloud Certification
Languages:English
Tech Stack:Web ConferencingHelp desk ticketing toolMS Teams Web ConferencingMicrosoft Teams

Eligibility

Nationality:US National

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website