After Sales Representative with German

Emerson
Romania
Workplace: HybridFull timeFunction: SalesSkills: ["Customer focus","Communication","Problem-solving","Adaptability","Attention to detail"]

Support customers throughout the complaint resolution and after-sales process by coordinating complaint intake through final resolution. Provide timely updates via multiple communication channels, investigate concerns to identify root causes, and coordinate returns, pickups, and documentation. Partner with customer service, technical teams, factories, and transportation partners to resolve issues, validate credit notes, and report KPIs while ensuring compliance with relevant policies and standards.

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FursaFursa
Emerson
Emerson
5 days ago

After Sales Representative with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers throughout the complaint resolution and after-sales process by coordinating complaint intake through final resolution. Provide timely updates via multiple communication channels, investigate concerns to identify root causes, and coordinate returns, pickups, and documentation. Partner with customer service, technical teams, factories, and transportation partners to resolve issues, validate credit notes, and report KPIs while ensuring compliance with relevant policies and standards.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Manage and coordinate customer complaints from registration through final resolution.
  • •Communicate with customers via multiple channels to share updates, timelines, and resolution details.
  • •Collaborate with internal teams and external partners (technical teams, factories, transportation) to resolve complaints effectively.
  • •Investigate customer concerns to identify root causes and support long-term corrective actions.
  • •Coordinate product returns, pickups, and related documentation, including support for credit note validation and KPI reporting.

Key Requirements

  • •Experience in customer service, commercial support, after-sales operations, technical support, or quotation management.
  • •Proficiency in both German and English for effective written and spoken communication.
  • •Experience supporting complaint resolution and after-sales processes (e.g., returns, warranty claims) is beneficial.
  • •Proficiency with Microsoft Office and business systems such as ERP platforms.
  • •Strong customer focus, attention to detail, problem-solving, and adaptability to changing priorities.
Skills:Customer focusCommunicationProblem-solvingAdaptabilityAttention to detail
Languages:GermanEnglish
Tech Stack:GermanEnglishMicrosoft OfficeERP

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn