Technical Support Engineer (Enterprise)

Wise
Tallinn
Workplace: OnsiteFull timeEUR 2,150 - 2,550 monthlyFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Collaboration","Communication","Ownership","Incident response"]

Help scale Wise Platform integration support by providing industry-leading assistance to API partners across channels and time zones. Take ownership of complex API and webhook behavior issues, act as first-responder for major incidents, troubleshoot with internal engineering and commercial teams, and capture product feedback trends to improve the platform. Work within a global Integration Success team ensuring reliable 24/7 support for technical integrations.

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FursaFursa
Wise
Wise
8 hours ago

Technical Support Engineer (Enterprise)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Help scale Wise Platform integration support by providing industry-leading assistance to API partners across channels and time zones. Take ownership of complex API and webhook behavior issues, act as first-responder for major incidents, troubleshoot with internal engineering and commercial teams, and capture product feedback trends to improve the platform. Work within a global Integration Success team ensuring reliable 24/7 support for technical integrations.
Location: Tallinn
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support API customers across support channels and time zones, primarily via email queues and sometimes phone or video for critical issues.
  • •Provide rapid, effective responses to questions about API and webhook behavior.
  • •Own complex support cases and act as a first-responder for major incidents.
  • •Troubleshoot and resolve partner issues independently and with internal engineering and commercial teams.
  • •Capture issue knowledge and trends to provide product feedback to engineering.

Pay and Benefits

Salary: EUR 2,150 - 2,550 monthly

Key Requirements

  • •Develop deep expertise in Wise API and SWIFT products and capabilities.
  • •Have a solid understanding of how Wise Platform partnerships integrate their solutions with Wise.
  • •Troubleshoot and solve partner-reported issues, independently and with internal stakeholders.
  • •Provide support across different support channels and time zones (email primarily, plus phone/video for critical issues).
  • •Contribute to product feedback by sharing and capturing knowledge and issue trends for engineering.
Experience:Financial servicesPaymentsAPI integrations
Skills:TroubleshootingCollaborationCommunicationOwnershipIncident response
Languages:English
Tech Stack:APIWebhookSWIFT

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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