Product Manager - Guest Engagement

Otter
Beijing
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Analytical thinking"]

Product Manager for Otter’s Guest Engagement suite, owning end-to-end outcomes from strategy to execution. Lead growth-focused features around promotions, loyalty, offers, and personalization, coordinating globally across cross-functional teams to improve acquisition, retention, and lifetime value while shaping the product roadmap and communicating impact to executives.

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Otter
Otter
5 months ago

Product Manager - Guest Engagement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Product Manager for Otter’s Guest Engagement suite, owning end-to-end outcomes from strategy to execution. Lead growth-focused features around promotions, loyalty, offers, and personalization, coordinating globally across cross-functional teams to improve acquisition, retention, and lifetime value while shaping the product roadmap and communicating impact to executives.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Translate restaurant growth goals into products that increase acquisition, conversion, frequency, and lifetime value.
  • •Build and evolve the core platform capabilities behind promotions, loyalty, offers, and personalization across channels.
  • •Design for measurable impact: run experiments, define holdouts, and quantify incremental revenue and engagement.
  • •Lead cross-functional teams globally, setting direction and driving alignment through clear product narratives, documentation, and reviews.
  • •Own outcomes, not just launches: move metrics like redemption, repeat rate, retention, ROI, and campaign performance.

Key Requirements

  • •5+ years of product management experience in growth, marketing technology, loyalty, promotions, or personalization products.
  • •Proven track record of shipping products that improved acquisition, conversion, retention, or lifetime value.
  • •Strong experimentation mindset with ability to define hypotheses, success metrics, holdouts, and read incrementality.
  • •Data fluent: able to run analyses or collaborate with analysts to build segments, targeting logic, and performance measurement.
  • •Excellent product judgment and UX instincts—able to simplify complex marketing capabilities for operators.
Experience:5+ yearsRestaurantsFoodRetailLocal commerce
Skills:CommunicationLeadershipProblem-solvingAnalytical thinking
Languages:EnglishMandarin
Tech Stack:CRMMarketing automationPersonalizationA/B testingExperimentation

Company Brief

Otter
Otter provides AI-powered transcription and meeting collaboration tools that generate searchable, shareable notes and summaries from voice conversations, helping teams capture, organize, and revisit meeting insights across devices and platforms.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Altos, United States
Founded: 2016
WebsiteLinkedIn