BBD - Relationship Manager (Outsourced)

Abu Dhabi Islamic Bank
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Computer skills","Credit analysis","Relationship management","Regulatory knowledge"]

Role focused on developing and maintaining banking relationships with SBF clients, identifying cross-sell opportunities, and ensuring high service quality through planned meetings. Based in Dubai, the role requires knowledge of business banking products, credit analyses, regulatory considerations, and strong communication to drive customer satisfaction and financial performance.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 year ago

BBD - Relationship Manager (Outsourced)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Role focused on developing and maintaining banking relationships with SBF clients, identifying cross-sell opportunities, and ensuring high service quality through planned meetings. Based in Dubai, the role requires knowledge of business banking products, credit analyses, regulatory considerations, and strong communication to drive customer satisfaction and financial performance.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain business relationships with SBF clients to fulfill their banking requirements
  • •Enhance customer relationships through regular planned meetings to maintain proper business relationship
  • •Identify further opportunities for cross-sell and improve service quality
  • •Monitor consumer satisfaction, loan/financing repayment performance, delinquency rates, retention, and regulatory compliance
  • •Ensure timely handling of customer complaints and adherence to codes of conduct

Key Requirements

  • •Good knowledge of ADIB’s Business Banking products & services
  • •Experience of credit analyses
  • •Good knowledge of ADIB’s Operational Policies & Procedures
  • •Proficient in credit appraisal techniques including credit, risk, business & financial analysis
  • •Knowledge of Business Relationship Management
  • •Fair Knowledge of UAE banking practices, regulations & risks
  • •Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
  • •General awareness of competitors in the local market
  • •Excellent knowledge of service standards
  • •Knowledge of Cross Sales
  • •Computer skills
  • •Excellent Communication Skills
Experience:BankingFinanceCredit analysisRelationship management
Skills:CommunicationComputer skillsCredit analysisRelationship managementRegulatory knowledge

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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Glassdoor: 3.5
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