Contact Centre Representative III

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Customer focus"]

Handle inbound customer inquiries for credit cards and general banking services via phone, email, and real-time messaging. Identify customer needs and recommend appropriate HSBC products and services to achieve expected outcomes. Provide solutions to complex questions and deliver high-quality, customer-satisfying service, while working collaboratively in a contact centre environment and supporting shift-based schedules.

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FursaFursa
HSBC
HSBC
3 days ago

Contact Centre Representative III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle inbound customer inquiries for credit cards and general banking services via phone, email, and real-time messaging. Identify customer needs and recommend appropriate HSBC products and services to achieve expected outcomes. Provide solutions to complex questions and deliver high-quality, customer-satisfying service, while working collaboratively in a contact centre environment and supporting shift-based schedules.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond to customer inquiries about credit cards and general banking services using phone, email, and real-time communication tools.
  • •Understand customer needs and recommend suitable HSBC products and services.
  • •Propose reasonable solutions based on customer situations to resolve issues.
  • •Work to ensure customers are satisfied by delivering high-quality service.
  • •Provide customer support within a contact centre environment and collaborate with the team.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service roles.
  • •Fluent Cantonese with clear thinking and strong written/verbal communication.
  • •Good team collaboration spirit.
  • •Ability to communicate and read/write in English to a certain extent.
  • •Ability to accept shift schedules (rotations) is preferred.
Skills:Customer serviceCommunicationTeamworkProblem-solvingCustomer focus
Languages:ChineseCantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn