Stage Experience Lead - Full Time (Ottawa, ON, CA, K1N 9J7)

Sephora
Ottawa
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Team building","Coaching","Influencing","Client service focus"]

Lead the sales floor experience across Sephora departments within a specific store, ensuring cast properly execute the selling model and deliver outstanding client service. Own client-experience follow-through by supporting timely feedback handling and escalating or actioning issues with the assistant manager/client experience. Help train teams on Sephora client interactive technology, support in-store events, and coach performance in your assigned area while driving sales and business opportunities.

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FursaFursa
Sephora
Sephora
11 hours ago

Stage Experience Lead - Full Time (Ottawa, ON, CA, K1N 9J7)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the sales floor experience across Sephora departments within a specific store, ensuring cast properly execute the selling model and deliver outstanding client service. Own client-experience follow-through by supporting timely feedback handling and escalating or actioning issues with the assistant manager/client experience. Help train teams on Sephora client interactive technology, support in-store events, and coach performance in your assigned area while driving sales and business opportunities.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within a specific Sephora location (e.g., Beauty, Skincare, Fragrance & Haircare).
  • •Ensure on-stage cast properly execute Sephora’s selling model and provide outstanding client service.
  • •Support timely client feedback response per department and action client-related issues via appropriate channels.
  • •Support World selling cast training in Sephora Client Interactive Technology.
  • •Support in-store events and coach performance management situations in the assigned area.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1 to 3 years of experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communications skills with ability to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast.
  • •Ability to ensure all cast properly execute Sephora’s selling model and provide outstanding client service.
  • •Ability to coach performance situations and participate in regular check-ins with direct reports.
Experience:1-3 yearsRetailBeauty
Skills:CommunicationTeam buildingCoachingInfluencingClient service focus
Tech Stack:Artificial Intelligence

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn