Service Client Manager

HP
Georgia
Workplace: OnsiteFull timeUSD 65,600 - 101,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Effective communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Plan and manage delivery of contracted business activities across smaller contract lifecycles. Own medium-complexity customer accounts by building management-level relationships, creating customer success plans, and driving cloud adoption through onboarding guidance and recommendations. Optimize operational playbooks to ensure satisfaction for annuity/outsourcing services while supporting research-backed reporting, compliance, and additional revenue via adoption, expansion, and renewal.

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FursaFursa
HP
HP
5 days ago

Service Client Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Plan and manage delivery of contracted business activities across smaller contract lifecycles. Own medium-complexity customer accounts by building management-level relationships, creating customer success plans, and driving cloud adoption through onboarding guidance and recommendations. Optimize operational playbooks to ensure satisfaction for annuity/outsourcing services while supporting research-backed reporting, compliance, and additional revenue via adoption, expansion, and renewal.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Plan delivery of contracted business activities for contract segments or the lifecycle of smaller contracts.
  • •Manage medium-complexity accounts and cultivate management-level customer relationships.
  • •Develop intermediate customer success plans and drive onboarding guidance to increase platform deployment and usage.
  • •Ensure customer satisfaction for annuity or outsourcing services and support compliance with policies and processes.
  • •Contribute to operational playbooks and generate research/data-backed reports to support adoption, expansion, and renewal revenue.

Pay and Benefits

Salary: USD 65,600 - 101,000 annually
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsurancePaid LeaveParental LeavePaid Holidays

Key Requirements

  • •Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or related field, or commensurate work experience.
  • •2-4 years of work experience in client management, customer relationship management, managing and growing business, or related areas.
  • •Experience supporting adoption, expansion, and renewal following services contractual agreements.
  • •Ability to apply professional expertise and judgment to resolve issues within company policies and procedures.
  • •Knowledge of account/contract management topics such as P&L management and contract law (or related field experience).
Experience:2-4 years
Education:Bachelor's in Computer Science, Information Technology, Business Administration, or related discipline
Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity
Tech Stack:Applicant Tracking Systems

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn