Global Strategic Account Manager

PayPal
San Jose, Chicago, Omaha, Arizona, New York, Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: []

Manage day-to-day operational relationships with PayPal’s global merchants, supporting account managers with the operational and administrative work needed for account success. Partner with onboarding, solutions, and engineering teams to enable smooth customer onboarding and integration. Help drive net-new prospecting efforts and monitor account health, adoption, and customer satisfaction using feedback and usage tracking to improve retention and growth.

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FursaFursa
PayPal
PayPal
1 week ago

Global Strategic Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Manage day-to-day operational relationships with PayPal’s global merchants, supporting account managers with the operational and administrative work needed for account success. Partner with onboarding, solutions, and engineering teams to enable smooth customer onboarding and integration. Help drive net-new prospecting efforts and monitor account health, adoption, and customer satisfaction using feedback and usage tracking to improve retention and growth.
Location: San Jose, Chicago, Omaha, Arizona, New York, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
  • •Support Account Manager with operational and administrative tasks to ensure account success.
  • •Coordinate with Onboarding Manager, Solutions Architect, and the Engineering team for smooth customer onboarding and integration.
  • •Drive net new business prospecting and support Account Manager’s prospecting efforts.
  • •Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Pay and Benefits

Perks:Health InsurancePaid LeaveRetirementLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Manage day-to-day operational merchant relationships and address merchant questions by involving support as needed.
  • •Support Account Manager with operational and administrative tasks to ensure account success.
  • •Coordinate with onboarding, solutions, and engineering teams for smooth customer onboarding and integration.
  • •Monitor account health, adoption, and customer satisfaction using feedback and usage tracking.
Experience:5+ years
Education:Bachelor's

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn