Career Revolution: Hi-Tech!

Insider
Bogotá
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Collaboration","Customer focus"]

Participate in a customer-success focused Hi-Tech program designed to help you transition into the tech industry. Based in Istanbul (on-site), you’ll address technical issues, resolve partner requests, manage technical relationships, and optimize operations on the Insider platform. You’ll collaborate with Customer Success Managers, gather partner insights to improve the product, and deliver fast, SLA-driven support while building expertise in account management and customer success.

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FursaFursa
Insider
Insider
1 month ago

Career Revolution: Hi-Tech!

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Participate in a customer-success focused Hi-Tech program designed to help you transition into the tech industry. Based in Istanbul (on-site), you’ll address technical issues, resolve partner requests, manage technical relationships, and optimize operations on the Insider platform. You’ll collaborate with Customer Success Managers, gather partner insights to improve the product, and deliver fast, SLA-driven support while building expertise in account management and customer success.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Address technical issues, resolve partner requests, and optimize operations on the Insider platform.
  • •Manage technical relationships to ensure seamless partner support and success.
  • •Master communication and problem-solving to deliver top-tier customer experiences.
  • •Collaborate with Customer Success Managers to provide smooth, impactful solutions.
  • •Gather partner insights to help improve the product and meet SLAs with speedy resolutions.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceLearning Budget

Key Requirements

  • •2+ years of customer-facing experience in B2B environments or a consulting firm.
  • •Knowledge in e-commerce or CRM systems for account management.
  • •Excellent written and verbal English skills.
  • •Interest in digital and technology, with a willingness to learn through training.
  • •Familiarity with Insider tools is a plus.
Skills:CommunicationProblem-solvingCollaborationCustomer focus
Languages:English
Tech Stack:Insider platformCRM systemsE-commerceCoding basics

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website