Expert Team, Solutions

Filevine
Salt Lake City
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Assertive communication","Creative thinking","Curiosity","Quick learning","Organizational skills"]

Own complex customer outcomes that aren’t available out of the box by designing native or out-of-the-box approaches, provisional configurations, and backstop solutions. Apply deep product knowledge across the Filevine family of products to resolve root needs, memorialize findings, and share reusable best practices. Lead critical conversations with customers, support expert teams, and help remediate issues with accountability, including occasional travel.

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FursaFursa
Filevine
Filevine
1 year ago

Expert Team, Solutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own complex customer outcomes that aren’t available out of the box by designing native or out-of-the-box approaches, provisional configurations, and backstop solutions. Apply deep product knowledge across the Filevine family of products to resolve root needs, memorialize findings, and share reusable best practices. Lead critical conversations with customers, support expert teams, and help remediate issues with accountability, including occasional travel.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Determine the best solution for customer outcomes not available out of the box.
  • •Create backstop solutions and provisional configurations using native capability and out-of-the-box thinking.
  • •Lead remediation of assigned issues and convey accountability.
  • •Memorialize findings and share/present approaches within the Solutions slice and Expert teams.
  • •Create portable content (articles, videos, example builds) to mature approaches into best practices for customers.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionMaternity LeavePaternity LeaveDisability

Key Requirements

  • •Bachelor’s degree.
  • •Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence.
  • •2+ years of Excel/SQL/API (or equivalent) experience.
  • •2+ years of low-code / declarative development (or equivalent) experience.
  • •Ability to lead critical conversations and provide confident recommendations.
Experience:2+ yearsDigital transformation
Education:Bachelor's
Skills:Assertive communicationCreative thinkingCuriosityQuick learningOrganizational skills
Tech Stack:ExcelSQLAPIERPCRMCase managementBusiness intelligence

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn