Customer Quality Coordinator

Eaton
Finland
Workplace: HybridFull timeFunction: Quality & Regulatory (Non-Software)Education: bachelorsSkills: ["Collaboration","Analytical","Systematic","Accountable","Learning mindset"]

Support the Customer Quality Team for Eaton’s Critical Power Systems EMEA business by managing field quality data, preparing meeting materials, and capturing action plans. Liaise across plant manufacturing and customer quality stakeholders (including Sales, Customer Service, Tech Support, and Sustaining) to keep engineers unblocked for failure analysis. Coordinate lab activities and follow up on lab investigation due dates, contributing to continuous quality improvement for mission-critical UPS systems.

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Eaton
Eaton
4 days ago

Customer Quality Coordinator

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Last checked: 8 hours agoStatus: Live

Job Summary

Support the Customer Quality Team for Eaton’s Critical Power Systems EMEA business by managing field quality data, preparing meeting materials, and capturing action plans. Liaise across plant manufacturing and customer quality stakeholders (including Sales, Customer Service, Tech Support, and Sustaining) to keep engineers unblocked for failure analysis. Coordinate lab activities and follow up on lab investigation due dates, contributing to continuous quality improvement for mission-critical UPS systems.
Location: Finland
Workplace: Hybrid
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Gather and maintain field quality information in a Jira-based platform.
  • •Prepare data for meetings and capture action plans (meeting minutes).
  • •Liaise with plant manufacturing to carry over relevant information.
  • •Coordinate and follow up on retrieval/handling of EEPS/Eprom electronic erasable programmable memory, including failure mode statements, photos, and returns of parts.
  • •Coordinate lab time/activities and follow up on due dates for lab investigations to enable failure analysis.

Pay and Benefits

Perks:Health InsuranceRetirement SavingsWellness StipendFlexible WorkLearning Budget

Key Requirements

  • •Master’s or Bachelor’s degree in Engineering (or equivalent).
  • •Quality background, preferably Customer Quality and product quality, with a couple of years of experience.
  • •Fluency/ability to communicate in both Finnish and English.
  • •Confident in MS Office and other data collection/analysis tools.
  • •Good technical/IT skills, preferably with Jira-based platforms and quality systems (ERP SAP is a benefit).
Education:Bachelor's
Skills:CollaborationAnalyticalSystematicAccountableLearning mindset
Languages:FinnishEnglish
Tech Stack:MS OfficeJiraSAPSalesforce

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn