Director, Technical Success

Zscaler
United Kingdom
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Customer obsession","Leadership","Executive communication","Collaboration","Analytical thinking"]

Lead and scale a regional Technical Success organization, driving customer satisfaction, retention, adoption, and expansion for enterprise clients of an AI-powered Zero Trust Exchange platform. Coach managers and Technical Success Managers, build customer-centric programs and engagement models, and serve as a senior escalation point. Partner with Sales, Support, Product, and Professional Services to optimize customer outcomes and platform value across EMEA while connecting daily execution to strategic goals.

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FursaFursa
Zscaler
Zscaler
4 days ago

Director, Technical Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and scale a regional Technical Success organization, driving customer satisfaction, retention, adoption, and expansion for enterprise clients of an AI-powered Zero Trust Exchange platform. Coach managers and Technical Success Managers, build customer-centric programs and engagement models, and serve as a senior escalation point. Partner with Sales, Support, Product, and Professional Services to optimize customer outcomes and platform value across EMEA while connecting daily execution to strategic goals.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and develop a team of managers and Technical Success Managers to build a leadership bench and customer-centric culture.
  • •Take end-to-end regional ownership of customer success outcomes including satisfaction, retention, adoption, and expansion.
  • •Drive innovation in customer engagement models, team operating rhythms, and success programs to improve scale and efficiency.
  • •Build trusted relationships with executive customer stakeholders and act as a senior escalation point for strategic situations.
  • •Partner cross-functionally with Sales, Support, Product, and Professional Services to advocate for customer needs and optimize the overall experience.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementPaid Leave

Key Requirements

  • •10+ years of experience in customer success, account management, technical account management, or similar customer-facing roles.
  • •5+ years of senior leadership experience managing managers and building high-performing, scalable organizations.
  • •Proven success driving customer adoption, retention, satisfaction, and growth in complex enterprise environments.
  • •Strong executive presence and ability to build trusted relationships with senior customer and internal stakeholders.
  • •Strong analytical and operational skills using data to assess risk and drive strategic decision-making.
Experience:10+ yearsB2B SaaSEnterpriseCybersecurity
Skills:Customer obsessionLeadershipExecutive communicationCollaborationAnalytical thinking
Certifications:CISSPCCNPCCIENetwork+AWSGoogle CloudAzure
Languages:English
Tech Stack:AIZero Trust ExchangeCloud computingNetworkingSecurity technologiesAWSGoogle CloudAzure

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn