Director of Engineering

TTEC Digital
Toronto
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Delivery focus","Show-me mentality","Technical credibility","Architecture judgment","Problem solving"]

Lead an engineering org building next-generation AI CX tools, including automated QA, conversational analytics, knowledge assist, and agentic automation. Own delivery, quality, and weekly cadence across squads—backed by Friday demos and a show-me culture. Run hiring and standards, translate business requirements into buildable technical scope, manage cross-squad dependencies and escalations, and stay hands-on while driving AI-assisted velocity using modern AI stack approaches.

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FursaFursa
TTEC Digital
TTEC Digital
2 months ago

Director of Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead an engineering org building next-generation AI CX tools, including automated QA, conversational analytics, knowledge assist, and agentic automation. Own delivery, quality, and weekly cadence across squads—backed by Friday demos and a show-me culture. Run hiring and standards, translate business requirements into buildable technical scope, manage cross-squad dependencies and escalations, and stay hands-on while driving AI-assisted velocity using modern AI stack approaches.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Run the engineering org day-to-day, reporting to the engineering leader in a fast-moving, timeline-driven environment.
  • •Own delivery across all squads, ensuring both timelines and quality without trade-offs.
  • •Drive weekly operating rhythm with Friday demos of working software.
  • •Lead tech standards, hire and set the bar via a managed funnel, and translate business requirements into technical scope.
  • •Manage cross-squad dependencies and provide an escalation path for blocked work while re-planning quickly as priorities shift.

Key Requirements

  • •10+ years engineering leadership in SaaS or platform companies, including scaling an org from <10 to >30 IC engineers, ideally in a startup/speed environment.
  • •Delivery-first track record shipping on aggressive timelines at weekly cadence without sacrificing quality.
  • •Hands-on ability to read Go, Python, and TypeScript and call out architecture in review.
  • •Strong working knowledge of the modern AI stack, including LLMs, SLMs, RAG, knowledge graphs, agents, fine-tuning/training, and eval.
  • •Ability to capture business requirements from executives and customers and translate them into technical needs the squads can execute.
Experience:10+ yearsSaaSPlatform companiesStartup environment
Skills:Delivery focusShow-me mentalityTechnical credibilityArchitecture judgmentProblem solving
Languages:English
Tech Stack:GoPythonTypeScriptLLMsSLMsRAGKnowledge graphsAgentsFine-tuningTrainingEvalClaude CodeAI toolsDistributed systemsEvent-driven systems

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn