Cloud Support Engineer (SRE Development)

F5
United States
Workplace: HybridFull timeFunction: DevOps, Cloud & InfrastructureExperience: 1-3 yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Analytical","Teamwork","Customer focus"]

Hybrid Cloud Support Engineer (SRE Development) responsible for monitoring SaaS platform, incident response, and building automation to improve reliability and AI inference workloads. You will partner with engineering and customers to triage issues, implement self-healing, and drive SRE best practices in a fast-paced AWS-based environment.

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FursaFursa
F5
F5
3 months ago

Cloud Support Engineer (SRE Development)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Hybrid Cloud Support Engineer (SRE Development) responsible for monitoring SaaS platform, incident response, and building automation to improve reliability and AI inference workloads. You will partner with engineering and customers to triage issues, implement self-healing, and drive SRE best practices in a fast-paced AWS-based environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
  • •Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
  • •Serve as a primary point of contact for technical customer inquiries and issues; triage, escalate, and own technical incidents through resolution
  • •Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams and identify opportunities for automation
  • •Design and implement automation to streamline incident response and improve system reliability; mature SRE practices and self-healing capabilities

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
  • •1–3+ years of experience in technical support, systems administration, or a similar role
  • •Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
  • •Proficiency in at least one scripting language (e.g., Python)
  • •Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
Experience:1-3 yearsSaaSCloudAISRE
Education:Bachelor's
Skills:Problem-solvingCommunicationAnalyticalTeamworkCustomer focus
Languages:English
Tech Stack:PrometheusGrafanaTerraformAWSPostgreSQLLinuxKubernetesPythonHTTPREST APIsJSON

Company Brief

F5
Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 1996
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn